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Customer Service Coordinator

1 month ago

Edinburgh, United Kingdom HF Group Full time

Job Title: Customer Service Coordinator - Electrical Scheduling
Salary: Negotiable upon experience circa £25k - £27k per annum
Location: Edinburgh
Job Type: Full Time, Permanent
Working Hours: Monday – Thursday: 07:30 – 16:30, Friday: 07:30 – 16:00
The Position
Due to continued growth in our Edinburgh office, we are looking to hire a new Electrical Service Coordinator. This Co-ordinator Job Opportunity will see the successful candidate work out of our Edinburgh office in a permanent job role.
This Service Coordinator Job opening at HF will see you play a pivotal role in ensuring smooth, effective coordination of our mobile Service Engineers’ schedules while managing all on-site service concerns reported by customers. You’ll be the first point of contact for our clients, processing orders, addressing their questions and making sure every need is met promptly and professionally. As we seek a motivated Electrical Service Coordinator to join the HF family in our Edinburgh office, your efforts will be key in maintaining the exceptional standard of customer service that sets us apart in the industry. This permanent, full-time job opening offers a dynamic work environment, excellent career development opportunities and a supportive, family-oriented culture to work in.
This role is ideal for candidates with experience in service coordination, engineer dispatch, and client communications. Based in Edinburgh, but accessible to those searching for Coordinator Jobs in Scotland and the Central Belt, this position offers a long-term career path for those looking to grow their career in Edinburgh.
Key Responsibilities:
* Job Coordination: Manage incoming service requests and schedule work efficiently
* Client Communications: Handle service and update calls, liaise with clients, and maintain a positive client relationship
* Scheduling and Optimisation: Allocate jobs based on engineer skill set, availability, and location to maximise efficiency
* Project Tracking: Monitor job progress, ensure timely completion, and manage job costs
* Quoting and Documentation: Compile quotations, manage client rates, and handle purchase orders and invoices
Ideal Candidate Attributes:
* Strong communication and numerical skills
* Excellent time management and attention to detail
* Friendly, team-oriented, and proactive
* Ability to work independently and collaboratively
Why Work at HF Group?
HF offers a supportive, family-oriented work culture that values each team member. Our staff retention rates reflect our commitment to a positive work environment, bolstered by regular training and development opportunities. Join us in our Edinburgh office and be part of a team that values integrity, safety, people, and quality. Our work across diverse sectors will expose you to exciting projects and career growth.
Benefits:
* Competitive salary with benefits
* Private Medical Cover, Critical Illness Cover, and Death in Service Insurance
* Auto-Enrolment Pension and Perkbox Subscriptions
To Apply:
Click the APPLY button to submit your CV and Cover Letter. This opportunity is ideal for professionals with experience as a Business Coordinator, Works Coordinator, Engineer Dispatch, Driver Dispatch, Logistics, Customer Service, Customer Success Manager, or Project Coordinator, as well as those seeking Service Coordinator and Customer Service Roles in Edinburgh.
HF Group is an equal opportunity employer. Employment is subject to satisfactory references. Please apply early as we may close the vacancy due to a high volume of applications