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Consumer Services Coordinator

1 month ago

Newquay, United Kingdom Acorn by Synergie Full time

Consumer Services Coordinator

Salary: Competitive

Hours: Part time- 4 hours per day, 5 days per week,

Location: Newquay

Contract: Temporary (7 Months)

Start Date: ASAP

Have you previously worked in an office-based customer service role?

Are you an Administrator with a passion for customer service?

Acorn by Synergie is seeking a dedicated and organised Customer Service Coordinator to join our client based in Newquay. In this role, you will play a vital part in delivering excellent customer service to consumers, dealing with enquiries, and contributing to our fast-paced office environment.

Key Responsibilities

*Take a proactive approach to efficiently handling and addressing consumer inquiries, thereby fostering trust and loyalty in our brand.

*Provide responses to all inquiries with precision, clarity, respect, and empathy, in alignment with established standards.

*Evaluate and, when necessary, escalate potential safety concerns.

*Maintain accurate and up-to-date information in the on our in-house ticket system.

*Collaborate with your line manager and global product managers to acquire in-depth knowledge of our brand and products.

*Assist the Warehouse Supervisor in packing and dispatching replacement parts as the need arises.

Essential requirements

*Proficiency in IT, with a strong understanding of email and Excel.

*Exceptional customer service and communication abilities.

*Prior experience in an office-based customer service position.

*Possesses a passionate, creative, and organised mindset, and is a valuable team player.

*Familiarity with consumer goods would be an asset.

*Work over the busy Christmas period is required and there will be time and a half pay.

If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please apply direct through the advert.

Acorn by Synergie acts as an employment business for the supply of temporary workers