Guest Experience Coordinator

23 hours ago


Newquay, United Kingdom Philema Hospitality Management Full time

About Philema Hospitality Management

Job Overview

We are seeking a Guest Experience Coordinator to join our team and provide exceptional guest service. The ideal candidate will have a passion for delivering memorable experiences and ensuring customer satisfaction.

Key Responsibilities
  • Coordinate guest requests and resolve any issues efficiently.
  • Develop and maintain relationships with regular guests to enhance their overall experience.
  • Collaborate with the reservations team to ensure seamless check-in and check-out processes.

Estimated Salary: £22,000 - £32,000 per annum, depending on experience.

Benefits
  • Complimentary off-peak gym and spa membership at Fistral Spa/Gaia Spa.
  • 20% discount on Fistral Spa and Gaia Spa treatments.
  • 25% discount on food and beverage throughout the hotels and restaurants.
  • 50% discount on bed and breakfast stays throughout the hotels.
  • Friends and Family rates across the group.
  • Access to 360 Wellbeing and Wagestream.
  • Length of Service rewards.

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