Customer Support Engineer

3 days ago


Colchester, United Kingdom Redline Group Ltd Full time

An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries.

The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert technical support and building trusted relationships with clients.

Key Responsibilities:

Troubleshoot and resolve customer issues related to the installation, configuration, and maintenance of the company's products.
Identify and implement effective solutions to technical problems, ensuring timely resolution.
Escalate complex technical issues to relevant internal teams and act as a liaison between customers and internal departments to ensure effective communication.
Accurately document all customer interactions and support tickets in Salesforce ServiceCloud, maintaining a clear record of issues and resolutions.
Build and maintain strong customer relationships by understanding their needs and providing tailored technical advice.
Deliver customer training sessions to enhance their proficiency with the company's products.
Collaborate with R&D teams to relay customer feedback and contribute to future product enhancements.

Skills & Experience Required:

Bachelor's degree in engineering, preferably in electronics or computer science.
Proven experience in technical support, with expertise in troubleshooting and problem-solving.
Knowledge of at least one programming language (C#, .NET, Python, LabVIEW™, VeriStand™).
Strong analytical mindset and excellent communication skills, with the ability to empathize with and respond effectively to customer needs.
Ability to work under pressure and adapt to a dynamic environment.

This is an excellent opportunity to join a business committed to delivering cutting-edge engineering solutions that drive innovation and success across diverse industries.

APPLY NOW for the Customer Support Engineer role in Essex by sending your CV and cover letter to (url removed) or contact me on (phone number removed) / (phone number removed)



  • Colchester, United Kingdom CV-Library Full time

    An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries. The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert...


  • Colchester, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries. The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert...


  • Colchester, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries.The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert...


  • Colchester, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries.The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert...


  • Colchester, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries. The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert...


  • Colchester, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries.The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert...


  • Colchester, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries.The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert...


  • Colchester, United Kingdom Redline Group Ltd Full time

    An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex, a leader in providing advanced engineering solutions to a wide range of industries.


  • Colchester, Essex, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Colchester. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain technical...


  • Colchester, United Kingdom Hatfields Home Furnishers Full time

    **Hatfields is a respected family run business with a well-earned reputation for exceptional service delivered by exceptional people.** **We’re currently looking to recruit a Customer Support Assistant to join our team.** **Main Duties Include**: **Delivering Exception After Sales Service**: Maintain detailed, accurate service file records on internal...


  • Colchester, Essex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking a skilled Production Support Engineer to ensure the smooth operation of our manufacturing equipment. Key responsibilities include performing routine and preventive maintenance, troubleshooting equipment failures, and ensuring compliance with safety regulations and quality standards.Key Responsibilities:Perform routine...


  • Colchester, United Kingdom Integrated Estate Management Full time

    **About us** IEM was set up with one key goal - to simplify the complexity of facilities management. We know what it feels like to be accountable for facilities management without the tools or the expertise to accomplish your goals. We know that big FM companies are too expensive, but you need some external support to successfully manage your estate. And...


  • Colchester, Essex, United Kingdom haart Full time

    We are seeking highly motivated individuals who are dedicated to providing exceptional customer service. As an Evening and Weekend Customer Support Specialist at haart, you will take ownership of customer inquiries, working to consistently meet and exceed their expectations.This role is ideal for those who enjoy working varied shifts, including four evening...


  • Colchester, Essex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Maintenance EngineerWe are seeking a skilled Maintenance Engineer to join our team at beBee Professionals in Colchester. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing equipment and facilities.Key Responsibilities:Perform routine and preventive maintenance on manufacturing...

  • Sales Engineer

    3 weeks ago


    Colchester, United Kingdom CV-Library Full time

    Market 36 Recruitment are currently recruiting for an experienced Sales Engineer for one our clients based in Colchester, Essex. Based in Colchester, the successful candidate will be responsible for supporting customers across a range of industries to identify solutions from the clients market leading range of extraction products. Main Duties:- * Being...


  • Colchester, Essex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Maintenance EngineerWe are seeking a skilled Maintenance Engineer to join our team at beBee Professionals in Colchester. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing equipment and facilities.Key Responsibilities:Perform routine and preventive maintenance on manufacturing...


  • Colchester, United Kingdom Bluebolt Recruitment Full time

    We are seeking an Internal Sales Engineer to work for an equipment manufacturer based in Colchester. The role will involve: • Selling the product range across various industries such as: rail, automotive, aerospace, tool hire, stone masonry, manufacturing, engineering etc. • Be the first port of call for customer enquiries, providing technical...


  • Colchester, United Kingdom CV-Library Full time

    We are seeking an Internal Sales Engineer to work for an equipment manufacturer based in Colchester. The role will involve: • Selling the product range across various industries such as: rail, automotive, aerospace, tool hire, stone masonry, manufacturing, engineering etc. • Be the first port of call for customer enquiries, providing technical...


  • Colchester, United Kingdom In Technology Group Limited Full time

    Job DescriptionWe have a unique opportunity for a highly skilled and experienced 3rd Line Infrastructure Engineer to join our team in Colchester. As a 3rd Line Engineer, you will play a critical role in delivering advanced IT support, managing complex infrastructure projects, and providing technical leadership.Responsibilities:Technical Support:Provide...

  • Product Engineer

    4 weeks ago


    Colchester, United Kingdom CV-Library Full time

    Product Engineer required to join technical sales/product development team within this market leading manufacturing business which offers product solutions within the construction sector. The Product Engineer role will suit person with technical qualification and experience or desire to pursue a role that combines technical/engineering and commercial job...