Customer Support Assistant

5 months ago


Colchester, United Kingdom Hatfields Home Furnishers Full time

**Hatfields is a respected family run business with a well-earned reputation for exceptional service delivered by exceptional people.**

**We’re currently looking to recruit a Customer Support Assistant to join our team.**

**Main Duties Include**:
**Delivering Exception After Sales Service**:
Maintain detailed, accurate service file records on internal computer system.

Working to offer solutions to customer queries or concerns. Working with suppliers to offer the most efficient outcomes to customer issues.

Dealing with all customer types in an understanding, empathetic and professional way.

Working with a chase diary to ensure all service issues are followed through to completion in the most efficient manner.

Answer general enquiries from customers and other departments within the company

Shared responsibility for incoming call answering.

**Monday to Friday.**
- Experience working in a customer service / after sales environment.

A demonstrable passion for awesome customer service.

Exceptional communication skills. Empathy and understanding are critical to the role.

The ability to think on your feet and confidence to make decisions.

Methodical approach with excellent organisational skills.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32.5 per week

**Salary**: £11.00 per hour

Expected hours: 32.5 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Work Location: In person


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