Business Support Assistant

5 months ago

Colchester, United Kingdom Essex County Council Full time

About the role

**Business Support Assistant**

Fixed Term, Full Time

Up to £22,361 per annum

Location: Colchester

Working Style: Anywhere worker

**Please note this is a full-time role on a Fixed Term contract for 6 months based at the Mulberry Tree Family Centre in Colchester. On site working is required 5 Days per week.**

**The Role**

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We’re immensely proud of our flexible working options.

**The Opportunity**

Business Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council.

As part of this exciting opportunity, we are looking for a welcoming and friendly face to represent one of our two family centres in the North Quadrant. This is a perfect opportunity for someone kind, caring and an individual looking to further develop their customer service skills and build new relationships with the services we support; Working on the family centre reception is fast paced yet exciting and rewarding.

The Business Support Assistant is an administration and customer service professional who works as part of a business support team to deliver effective, routine administration and customer service activities as directed. Learning and developing an understanding of existing processes and systems, with a good basic knowledge of services provided by ECC. Providing support such as word processing, data entry, updating databases, meet and greet, directing customer queries, inbox processing, petty cash payments etc.

**Accountabilities**
- Providing high quality, efficient and effective administration, and reception services to internal and external customers within agreed timescales and SLAs and in line with customer service standards.
- Acting as a professional representative of the Business Support service at a local level, dealing with customers face to face and via telephone or redirecting in line with Essex customer standards.
- Providing high quality self-directed clerical support, checking own work, and proactively looking to raise standards.
- Maintaining confidential records according to Essex County Council policy and guidance.
- Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events.
- Providing support across the team or service in dealing with correspondence, providing meeting support in terms of minute taking, documentation and finance support in all aspects of documentation processing, in a timely, consistent and professional manner.
- Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering processes and customer service.
- Specific individual and shared targets and objectives are defined annually within the performance management framework

**The Experience You Will Bring**
- Educated to RQF Level 2 (GCSE) including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.
- Evidence of the ability to develop skills and knowledge in role and commitment to ongoing professional development.
- Ability to use computerised systems with a high level of speed and accuracy.
- Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
- Previous experience of managing electronic or hard copy filing systems.
- Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
- Experience of dealing with sensitive and/or personal information.
- Ability to think of improved ways of working and open to new practices and responsive to change.
- Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.

To read more about us please visit: Corporate Services

**Why Essex?** Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read mor

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