Advanced Technical Support Engineer

3 days ago


Colchester, United Kingdom In Technology Group Limited Full time
Job Description

We have a unique opportunity for a highly skilled and experienced 3rd Line Infrastructure Engineer to join our team in Colchester. As a 3rd Line Engineer, you will play a critical role in delivering advanced IT support, managing complex infrastructure projects, and providing technical leadership.

Responsibilities:
  • Technical Support:
  • Provide 3rd-line support for escalated issues from the 1st and 2nd-line teams.
  • Troubleshoot and resolve complex hardware, software, and network issues.
  • Design and implement on-premises and cloud-based infrastructure solutions (e.g., Azure, AWS).
  • Infrastructure Management:
  • Manage and deliver IT infrastructure projects, including migrations, upgrades, and deployments.
  • Collaborate with clients and internal teams to define technical requirements and deliver tailored solutions.
  • Proactively monitor and optimize performance, availability, and security of client systems.

Salary Range: £58,000 - £68,000 per annum based on experience.



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