Advanced Technical Support Engineer
3 days ago
We have a unique opportunity for a highly skilled and experienced 3rd Line Infrastructure Engineer to join our team in Colchester. As a 3rd Line Engineer, you will play a critical role in delivering advanced IT support, managing complex infrastructure projects, and providing technical leadership.
Responsibilities:- Technical Support:
- Provide 3rd-line support for escalated issues from the 1st and 2nd-line teams.
- Troubleshoot and resolve complex hardware, software, and network issues.
- Design and implement on-premises and cloud-based infrastructure solutions (e.g., Azure, AWS).
- Infrastructure Management:
- Manage and deliver IT infrastructure projects, including migrations, upgrades, and deployments.
- Collaborate with clients and internal teams to define technical requirements and deliver tailored solutions.
- Proactively monitor and optimize performance, availability, and security of client systems.
Salary Range: £58,000 - £68,000 per annum based on experience.
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