Technical Support Specialist

3 days ago


Colchester, Essex, United Kingdom Redline Group Ltd Full time

At Redline Group Ltd, we are seeking a skilled Customer Service Engineer to join our team in Essex. As an experienced professional in technical support, you will play a crucial role in ensuring customer satisfaction by providing expert technical advice and building strong relationships with clients.

Job Summary:

We are looking for a highly motivated individual to fill the position of Aftersales Technical Support Engineer. In this role, you will be responsible for troubleshooting and resolving customer issues related to the installation, configuration, and maintenance of our products.

About You:
  • You hold a Bachelor's degree in engineering, preferably in electronics or computer science.
  • You have proven experience in technical support, with expertise in troubleshooting and problem-solving.
  • You possess knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand).
Responsibilities:
  • Troubleshoot and resolve customer issues via phone, email, or on-site visits.
  • Document all customer interactions and support tickets in Salesforce ServiceCloud, maintaining accurate records of issues and resolutions.
  • Build and maintain strong customer relationships by understanding their needs and providing tailored technical advice.
  • Deliver customer training sessions to enhance their proficiency with our products.

We offer a competitive salary of £45,000 per annum, plus benefits and opportunities for career growth.



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