Help Desk Coordinator

General

* Receiving inbound calls C emails and making frequent outbound calls C emails;

* Scheduling engineers to attend call outs and regularly updating them with their required jobs;

* Generation and closure of scheduled work orders, daily;

* Overseeing job completion in respect of in-house engineering and sub- contractor services;

* Updating in-house systems and informing external clients regularly of updates;

* Managing the helpdesk inbox efficiently daily;

* Constant liaison with engineers, subcontractors and clients via phone/email;

* PPM asset management planning via our databases;

* Respond quickly and effectively to client queries;

* Raising jobs and purchase orders daily;

* Always providing excellent customer service;

* Completing various admin tasks as requested.

Requirements

* Worked in a familiar field

* Experienced working with CAFM (desirable)

* Great communicational skills

Offer

* Great working environment

* Up to £30k

* Benefits package