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Technical Support Assistant

1 month ago

Northwich, United Kingdom Hexagon Recruitment Full time

Hexagon Recruitment are pleased to be recruiting for our client located at Runcorn for the Permanent position of a: Technical Support Assistant.

Our client are a long established company who operate right across the UK dealing with Retail, Commercial and Industrial Installations. Due to continued growth they are looking to add a Technical Support Assistant to join the existing team.

Hours of work are Monday to Friday 8am to 5pm
Salary offered £26,000 (plus) per year, Plus Holidays Plus Benefits

Our client Requires the following skills:

Must have good customer service skills.
Must have good PC Skills
Able to handle Inbound & Outbound calls
Must be able to handle customer urgent needs whilst working with the team
Be able to prioritise work schedules to customer urgent needs
Check stock levels for parts and prioritise delivery to site or engineers
When stock levels are low you will need to re order stock.
Re-schedule and prioritise engineers to attend the customer site according to the customer service level agreement
Plan and arrange daily/weekly engineer schedules and liase with all engineers
Our client does offer ongoing training for the right person.

If this position is for you then please forward your CV via the job board link as our client offers an immediate interview for the right person and we will contact you to discuss this job role in more detail