Technical Support Advisor
4 days ago
**Technical Support Advisor | Northwich | £20,000-£23,000 per annum | On Site | Permanent**
The Talent Crowd are working with an innovative Technology business in the Northwich area, to recruit a permanent Technical Support Advisor to join their team.
Do you have previous experience in a front facing customer service position?
Are you looking to be influential in defining company processes and developing a support function?
The Technical Support Advisor will provide a first point of contact for customer enquiries relating to NetVu’s products. You will be able confidently gain information in order to troubleshoot issues and log tickets where appropriate. Typical enquiries willbe relating to hardware, software, compatibility, and connectivity issues.
Duties of the Technical Support Advisor will include:
- Act as the initial point of contact for external installation agents and customers.
- Troubleshooting reported problems.
- Developing an in-depth knowledge of the company’s product range.
- Contributing to the documentation of company procedures and product manuals.
- Assessing priorities and managing personal workloads.
- Accurate record keeping.
- Working in dynamic company and supporting the wider team, including ad-hoc duties.
The successful Technical Support Advisor will be analytical, methodical, and have good organisational skills. You will have a proactive work ethic and a ‘can-do’ approach to challenges, a desire to learn and develop personal knowledge. A drive for customerservice and a desire to solve problems is essential.
This role would especially be of interest to anyone with a basic interest in computing or Technology as the role will evolve over time.
You will receive £20,000 - £23,500 per annum depending on experience, working 09:00-17:30 Monday to Friday in a rural setting (own transport will be required). You will also have the opportunity to attend company events, work in casual attire and have accessto free parking.
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