Technical Support Coordinator

3 days ago


Northwich, United Kingdom Frank Roberts & Sons Ltd Full time

**NO AGENCIES PLEASE**

**Technical Support Coordinator**

As a Technical Support Coordinator, you will be working within the Technical Team reporting directly into the Quality Systems Manager. You shall be assisting the Quality Systems Manager ensuring that matters relating to food safety, technical, legality and quality are adhered to and maintained.

At this time this vacancy is only open to employees of Frank Roberts and Sons Ltd

**What you will contribute**:

- To maintain/manage the Internal Audit system, issuing of packs for auditors, documenting non-conformances in line with the non-conformance procedure
- Support the team in traceability exercises including the collation of manufacturing records and technical documents
- Collate and submit routine samples for Micro/Chemical/Environmental testing using the ALS system and trend results in line with the non-conformance procedure
- To support the Technical team in other project work and to support and participate in customer and third party audits and visits
- Maintenance and management of the complaints system, including liaising with external customers, trend analysis and business KPI slides / reporting
- Management of Stevens recipe system: recipe amendments, new recipes
- Management of internal non-conformances, trending and business KPI slides
- Management of suppliers of service
- Management of calibration equipment and schedule
- Ensuring the QAS system is kept up to date, recording and trending quality panel results
- Responsible for food safety, quality, hygiene and legislation compliance. Applicable to role.

**What you will bring**:

- In-depth knowledge and understanding of Food Manufacturing Processes
- Leadership skills, including communication, engagement and motivation to drive continuous improvement in Food Safety supporting, brand, own label, compliance.
- Understanding of required food safety legislation to deliver correct specifications
- Ideally have an undersanding of food manufacturing
- Good interpersonal skills, managing a fast paced specifications team.
- Particpation in Customer and Third Party audits, manage close out actions delivering sustainable change
- Knowledge of Excel, Powerpoint skills

**About Frank Roberts & Sons



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