Business Support Apprentice

3 weeks ago


North West, United Kingdom Travel Counsellors Full time

Principal Accountabilities

Comfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers. The Business Admin Level 3 Apprenticeship in TC Support will rotate between different areas to allow you to gain a broad spectrum of experience and duties include but are not limited to:

Acting as a brand ambassador to provide professional and world class customer service to new and existing Travel Counsellors
Supporting Travel Counsellors to secure new bookings, including manual pricing
Managing voluntary and involuntary changes to existing bookings
Assisting with booking cancellations
Being a first point of call for in house system queries
Contributing to team discussion around process improvements
Supporting our Travel Counsellors to adopt new ways of working and tools available
Business Admin Level 3 Qualification Overview

This programme is designed for individuals who work within business and office support functions. Colleagues will learn the latest business tools, techniques and approaches which will enable them to increase their confidence and personal effectiveness. This apprenticeship combines knowledge learnt with practical application, which supports a deeper understanding of the subject areas.

Learning modules include:

Personal Effectiveness & Time Management
Problem Solving and Decision Making
Project Management and Business Improvement Tools
Communication Skills & Techniques
Team Working & Relationship Building
Acting Sustainably & Embracing Change
Market Forces & Business Competition
ESG (Environmental, Social, Governance)
Ethical Sourcing & Supply Chains
Positive Mindset & Wellbeing
Business Regulations a& Compliance
Data Protections & GDPR
Equality & Diversity
Basic Finance | Cost Control & Budgets

Our TC Support function is the engine room of our business. We are investing in a multi skilled team of Operational Support Executives and are on the lookout for professionals with operational travel experience and a passion for customer service. Over time you would spend time in different areas of TC Support enabling us to flex according to business needs and provide the best possible support to our Travel Counsellors.

As we undergo a companywide Digital Transformation programme, the role of our TC Support teams is shifting from a traditional helpdesk to a multi skilled group of high performing individuals who are driven to deliver exceptional service as well as to think creatively about how we improve our service and processes. In return, you'll have the chance to share your ideas, contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.

Essential Skills

9-4 GCSE Grades in English & Maths
Ability to maintain a high level of professionalism while working with both internal and external customers
Strong organisational and interpersonal skills
Ability to take ownership and deliver a resolution

Desirable Skills

About Company

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do, and this is what sets us apart. We prioritise relationships over transactions, connecting deeply with our customers through the moments that matter. For over 30 years, we've been changing lives as the UK's leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 independent agents to build successful leisure and corporate travel businesses.

With the support of a talented team of 400+ people in our Support Offices, our Travel Counsellors create exceptional experiences and build lasting personal connections, ensuring customers return time and time again. Our unique approach has earned us numerous accolades, including "Best Place to Work in Travel" at the 2022 TTG Travel Industry Awards, a spot on the Sunday Times Best Places to Work list (Apply online only)), and the Queen's Award for Enterprise in Innovation.

As we experience exceptional growth, with record revenues exceeding £1bn, we're looking for outstanding individuals to join our expanding Head Office team and help us continue to thrive



  • North Lincolnshire, United Kingdom Hull Business Training Centre Full time

    **Are you interested in administration? Have you got excellent problem-solving skills? If so, we have the perfect role for you. CarSupermarket are looking to take on a Business Administration Apprentice to join their team.**: **KEY RESPONSIBILITIES**: - To accurately manage our booking system by liaising directly with our vehicle supplier and logistic...


  • North West, United Kingdom Travel Counsellors Full time

    Principal AccountabilitiesComfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers. The Business Admin Level 3 Apprenticeship in TC Support will rotate between different areas to allow you to gain a broad spectrum of experience and duties include but are not limited to:Acting as...

  • Ict Support Apprentice

    7 months ago


    West Malling, United Kingdom Just IT Recruitment Full time

    **An award-winning IT service provider is seeking an IT Apprentice!** They have designed a clear development path to be proud of, enabling their colleagues to grow the careers they deserve. With support, commitment & hard work, they have seen our colleagues achieve promotions & movement inside & around their business, and an opportunity has now arisen...


  • North Ferriby, United Kingdom Hull Business Training Centre Full time

    **An opportunity has arisen for a Customer Service and Administration Apprentice to undertake all duties supporting the team at Alexis Filters. This is a brilliant chance for someone to gain vital experience and learn how a full business operates.**: This will be a varied role allowing you to learn all aspects of the business, you will be working with a...


  • North Lincolnshire, United Kingdom Hull Business Training Centre Full time

    **We have a brilliant new role at Wren Kitchens head office. They are looking to take on a Training Administrator Apprentice to join their team.**: To be successful in this role you will have to demonstrate excellent coordinating skills and have a keen eye for detail. You will be creating and running reports and supporting the wider training team with any...


  • North East, United Kingdom Hays Business Support Full time

    Job OverviewHays Business Support is seeking a skilled Sales and Customer Support Professional to join our team on a temporary basis. As a key member of our sales team, you will be responsible for generating new business opportunities through high-volume outbound calls to prospective customers.Key Responsibilities:Promote products or services to generate...

  • IT Apprentice

    3 weeks ago


    Burnley, North West, United Kingdom Exertis Full time

    The role of IT Apprentice is all about working alongside the monitoring team to monitor the system and triage tickets while studying the Level 3 Digital Support Technician apprenticeship standard. Join us, and you'll learn and get exposure to an ERP system early in your career. We need your passion in IT and interest in self-development; you'll report on...


  • Northallerton, North Yorkshire, United Kingdom Meridian Business Support Limited Full time

    Job DescriptionRole: Teaching Assistant Location: North Yorkshire Monday to Friday 8.30am - 4pm Start date: ASAP Meridian Business Support are proud to be working with an academy trust of schools in the North Yorkshire area. They are looking for a very experienced, resilient and skilled Teaching Assistants to supportchildrenwho are finding it difficult...


  • West London, United Kingdom Autolus Ltd Full time

    We are actively looking for an apprentice to join our Talent Acquisition team. Alongside studying the level 3 business administrator apprenticeship, you will assist the team by providing support in all areas of recruitment administration as well as developing skills in working with and updating various databases and excel spreadsheets/trackers Key...


  • West Lothian, United Kingdom QA Apprenticeships Full time

    **Are you looking to kick start a career with an exciting and growing business?** Harris Vehicle Hire based in Livingston are looking to take on an Operations Support Apprentice to join their successful team. Harris Vehicle Hire provides vehicle hire services to both public and private sectors and specialises in van rental. With 25 years’ experience in...

  • Business Manager

    4 weeks ago


    York, North Yorkshire, United Kingdom Meridian Business Support Limited Full time

    We are looking for a Branch Managerto successfully run our YorkBranch(YO31): Join one of the UKs leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression. Great Salary + Performance based Bonus Scheme Company car + Fuel Card or Cash Allowance , Laptop...


  • North East, Glasgow, United Kingdom Meridian Business Support Limited Full time

    We are looking for an Internal Sales Personto join our Arbroathbranch(DD11): Join one of the UKs leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression . Great Salary + Performance based Bonus Scheme Contracted to 40 hours per week Monday to...


  • West Yorkshire, United Kingdom Meridian Business Support Limited Full time €75,000

    Commissioning Home Manager £75,000 Residential, Nursing and Dementia care Halifax, West Yorkshire Meridian Business Support are working with an established National Private Healthcare Provider who are looking to recruit a Commissioning Home Manager to lead their state of the art purpose build 70 bedded nursing home. As a Nurse Commissioning Manager,...


  • Whitby, North Yorkshire, United Kingdom North York Moors National Park Authority Full time

    Countryside Ranger Apprentice - 30-month training programme Filled with beautiful moorlands and breath-taking scenery, picture book villages, and a dramatic coastline, the North York Moors is a unique area with diversity and ecosystems that are found nowhere else in the UK. We are now looking for a Countryside Ranger Apprentice to join us on a full-time...


  • North Ayrshire, United Kingdom QA Apprenticeships Full time

    **Employer Description**: An extremely exciting and unique opportunity that cannot be missed! Richard Healey Removals are currently looking for a hungry motivated and excited Communications Apprentice to provide comprehensive administrative and content support service to their team in Beith. Celebrating over 55 years specialising in commercial and domestic...


  • West Lothian, United Kingdom QA Apprenticeships Full time

    Our client is seeking a motivated Office Support Apprentice to join the team! If you are someone who is looking to join a dynamic and growing team within the windows and doors industry, then this could be right for you. The company are green and renewable energy specialists who make a missive difference to the world and our community. They’re passionate...


  • North East Lincolnshire, United Kingdom Ormiston South Parade Academy Full time

    **Business Administration Apprentice - L3**: **Job description** **About your school**: - Ormiston Maritime Academy (OMA) is an energetic and exciting environment to work in. We are looking for a passionate and driven individual who wants to bring new ideas and contribute to developments within our academy.- We offer: - Collaborative working within our...


  • Crawley, West Sussex, United Kingdom Meridian Business Support Full time

    Job Description AsaFinisherwho would like tosee yourintricate work and attention to detail make an impact on construction and propertyprojects around the world? Are youpassionate about delivering a finish of high qualityon hand crafted products? Our client, a leading andhighly regarded manufacturer and supplierof high quality bespoke products have an...


  • North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression. We are looking for enthusiastic people with a professional...


  • North Tyneside, United Kingdom My Learning Skills Full time

    **Business Administration Level 3 Apprentice**: **Pattinson Estate Agents**: £ 256.00 - 40 hours per week **Working week**:Mon - Fri 8.30 - 5.30pm shifts vary Come and join a thriving Estate Agency where you will learn everything about business admin in the estate agency sector. This role is for our Head Office in Wallsend and you can start a career with...