Access Team Leader

6 days ago

Wakefield, United Kingdom Trinity Medical Centre Full time

Job summary Leadand oversee a small friendly team, ensuring each member achieves their full potentialand completes their tasks proficiently.
Responsibilities include coaching, goalsetting, task delegation, direction, conflict resolution, and acting as aliaison between the team and upper management to ensure timely task completion.
Main duties of the job Add and amend rotas for all clinical staff in the practice andsome PCN staff.Monitor and plan appointment availability to ensure sufficientaccess daily, weekly, and monthly.Maintain efficient surgery access across all clinical teams,ensuring full utilisation of capacity.Manage locum staff bookings, including setting up rotas andaccounts in clinical systems.Develop timetables and conduct inductions for new staff, trainees,and students.Ensure staff are equipped with up-to-date procedures andprotocols.Manage day-to-day operations of the access team.Conduct regular 1:1s, appraisals, and return-to-work interviewswith staff.Oversee clinics for seasonal events such as Flu and Covidvaccinations.Act as the first point of contact for issues related to access,rotas, appointments, and timetables.Assist the Central Services Manager, providing regular updates/MI.
About us Trinity Medical Centre originated as Almshouse Surgery and Grove Surgery.
Both surgeries have always been busy town centre practices starting with a just few hundred patients to now becoming one of the largest practices in Wakefield.We are a group practice meaning that all our clinicians work across both sites and they all have access to the same patients records and information meaning patients can chose between both sites as well as a range of familiar faces for consultations.The practice recently became an Accredited Training Practice with Leeds University and with our accredited GP Trainers we can have GP Registrars and FY2 Trainee GPs as well as numerous medical students.The practice currently has its largest staffing levels to date with over 80 members of staff.
Job description Job responsibilities We are looking to recruit an experienced team leader to manage and oversee a small team, ensuring each member achieves their full potentialand completes their tasks proficiently.Responsibilities include coaching, goalsetting, task delegation, direction, conflict resolution, and acting as aliaison between the team and upper management to ensure timely task completion.
Person Specification Experience Essential Experience of leading a team Excellent communicator at all levels Team Player Excellent organisational and time management skills Good understanding of data protection regulations and confidentiality requirements Competent user of the Microsoft Office Suite & Internet Desirable Experience of working in primary care Experience of working in a GP practice Personal Attributes Essential A friendly, organized, and helpful individual.
Efficient in interactions with patients, practice staff, and partners.
Able to handle multiple tasks simultaneously and work well under pressure.
Forward-thinking, with a strong ability to assess situations and balance demand with availability.
A team player who can also work independently with minimal supervision.
Flexible, with strong delegation and staff management skills.
Committed to maintaining patient confidentiality and adhering to practice policies and protocols.
Excellent customer service skills, with strong written and oral communication abilities.

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