Access Administrator
6 months ago
Trinity Medical Centre
Job Description: Access Administrator
**Reporting to: Access Team leader/Central Services Manager**
**Accountable to: Partners/Practice Manager**
**Working Pattern**
Flexible: Will consider Part time or full time up to 37.5 hours per week
**Job Summary**
A key position within the Access Team, being responsible for ensuring that all the clinical teams are running smoothly on a day to day basis. A thorough knowledge of the practice protocols and procedures is required as is good communication with all staff teams.
**Key Tasks**:
- Monitoring requests for routine and same day appointments and processing according to practice protocol
- Contacting patients to collect further information on their requests
- Booking follow up appointments based on clinical indications
- Adding and amending rota’s as needed
- Monitoring appointment availability to ensure there is sufficient access for patient daily, weekly and monthly
- Assist with developing timetables for new staff, trainees and students
- Assisting the reception team in ensuring patients can access the surgery (i.e. providing telephone backup or contacting patients as necessary)
- Proactively contacting patients to encourage clinical engagement for various initiatives and routine care
- Other clinical administration duties as required
- Supporting other areas of the practice including some reception work on a rota basis
**Personal Qualities**:
A Friendly, helpful individual that is efficient with patients, practice staff and the partners, can work on numerous tasks simultaneously and work well under pressure; A forward thinking individual with the ability to assess situations as well as balance demand with availability. A team player that can also work with minimum supervision and is willing to be flexible when necessary; Someone able to strictly observe patients’ rights to confidentiality and strictly adhere to practice policies and protocols. All staff must be able to provide a high level of customer service with excellent written and oral communication skills.
- This is not a comprehensive definition of the post. The post holder will be expected to undertake any work that comes within the remit of the posts purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussion on any major changes will be held with the post holder._
**Person Specification**
**Essential**
**Desirable**
**Qualifications**
- 5 GCSE’s or equivalent (including Maths and English)
- Evidence of continuing professional development
- CLAIT
- ECDL
**Experience**
- Experience of working within a healthcare setting
- Experience of booking appointments and liaising closely with patients and clinical staff
- Care navigation experience
- Experience following protocols such as 111 Pathways
- Experience in NHS appointment centres
**Skills**
- Competent user of the Microsoft Office Suite & Internet
- Experience using SystmOne (Desirable but not essential)
**Job Types**: Full-time, Part-time
**Salary**: £10.51 per hour
**Benefits**:
- Company events
- Company pension
- Enhanced maternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wakefield: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
Reference ID: AA1
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