Assistant Practice Manager

6 days ago

Wakefield, United Kingdom The Surgery, Stuart Road Full time

Job summary An opportunity has arisen to join the senior management team at Stuart Road Surgery.
We're looking for an assistant practice manager to work alongside the practice manager to help lead and provide support to our busy team.Due to the anticipated volume of applications for the role, only those applicants shortlisted for interview will be contacted.
Main duties of the job The main purpose of the post is to be responsible for leadingthe team in a wide range of non-clinical support, practicedevelopment, patient experience, patient services, HR and other managementmatters across our organisation.
About us Stuart Road Surgery is a small, but busy surgery.
You will be providing support to the whole team, which consists of;2 GP partners, 3 x salaried GP's,1 x Advanced Clinical Practitioner, 1x Practice Nurse, 2 x HCA's and our non clinical team of around 14 staff members.
Job description Job responsibilities GENERAL MANAGEMENTTake an active part in the Senior Management Team (SMT)Work to a standard and level commensurate with a managementroleLead by example, taking responsibility for own work and thework of others where there is a need, risk or an opportunityProvide general advice, education and support to informdecision making within the management teamSupport in creating and maintain a climate in whichindividuals feel safety has high value and that they are clear aboutresponsibilities, safety aims and objectivesTo ensure the highest quality of service delivery and thatresources are utilised in a manner which secures the highest possible qualityservice To provide direct line management to non-clinical staffTo provide strong leadership and effective operationmanagement to support all staff within areas of own competencyPRACTICE SERVICESLeadershipTo provide strong leadership and effective operation management tosupport all staff within areas of own competencyProviding managerial support, leadership, guidance, advice and supportto the key dimensions of health care operations as relevant to own roleProvideadvice, coaching, and practice support (either yourself or delegating to otherappropriate individuals) as and where requiredStandardsEnsure thatall waiting areas are fully stocked with patient leaflets, notices, practicebooklets, patient feedback mechanisms, and information on local voluntaryand third sector groups and servicesEnsure thatall frontline reception staff are in dress uniform, presentable, and fullytrained to do their role Ensure thatall frontline reception staff are trained in customer services, conflictmanagement and problem solving in order to give all patients the best possibleexperience regardless of the physical or mental state of the patient attendingSupportWork closely with the Reception / Admin team to fullyunderstand and problem solve on-the-ground issues, difficulties andrequirements, and provide management support as requiredEnsure that full cross-cover arrangements are in placeacross all reception and admin staffEnsure that all staff have clear and effective linemanagementDeliveryEnsure effective utilisation of all clinical spaceEnsure that the Practice has an effective and accurate rotafor clinical and non-clinical servicesEnsure that all staff are fully trained in the complaintsprocess and incident reporting processEnsure that all staff utilise and are compliant with thecomplaints process and incident reporting processEnsure that back-office staff are fully responsive to theneeds of clinicians and front line staffCLINICAL SUPPORT AND PLANNINGTo oversee rotas to ensure accurate appointment systemswith flexibility to provide cover at short noticeTo ensure that approved audits and clinical reports are runwhen required and distributed as appropriate in order to support clinicaloutcomes, quality improvement, quality attainment, and effective recall ofpatients.Maximise room usage and efficiency and appropriateness ofroom usageCOMMUNICATIONProvide general advice, education and support across alllevels to ensure that staff are appropriately educated regarding primary careservice deliveryEnsure that minutes are taken at every decision-makingmeeting held in or on behalf of the PracticeEnsure that Practice staff only use NHS email for any andall Practice-related communicationHUMAN RESOURCE MANAGEMENTRecordsEnsure that all Reception / Admin staff recruited have anup-to-date job description that accurately reflects their roleEnsure that all Reception / Admin staff have had aninductionEnsure that the organisation has an appropriate list ofsmartcard profiles that can be allocated to staffEnsure the organisation has a fully comprehensive personnelfile for every member of staff, whether employed, or locum, available in paperformatEnsure that all staff are full up-to-date with allnon-statutory and mandatory training as required of their roleEnsure that all staff have a terms and particulars ofemployment, contract of employment, reference and DBS checkEnsure that all recruitment checks have been carried outEnsure that all staff with a professional licence toPractice have an up-to-date professional registration statusPolicies and trainingAssist in the identification of training needs foremployees and develop and deliver training when requiredEnsure that all staff have an up-to-date appraisal andpersonal development planEnsure that all staff only have the Smartcard rightsdirectly relevant and necessary to their role and required tasksEnsure that all staff are fully trained in using Word,Excel, PowerPoint, Windows, Internet Explorer or Edge, Firefox, SystmOne andother information management, technology and communication systemsEnsure that all staff are trained specifically in DataAwareness, relevant Data Protection Legislation including GDPR, CaldicottPrinciples, are fully compliantCommunicationDevelop and maintain good employee relationships at alltimesEnsure that all staff members are fully aware of allchanges that occur, including, systems, processes, requirements, policies,protocolsMaintain excellent communication at all times with the whole Practice teamCOMPLAINTSEnsure that all patient complaints relating to non-clinical staff are dealt with in accordance with requirements.SAFEGUARDINGItis the responsibility of all staff to ensure all patients and staff are safe.If any member of staff has any safeguarding concerns, these must be reported tothe organisation safeguarding lead.This job description is not exhaustive and gives a general overview of the standards and duties to be maintained and undertaken.
Person Specification Experience Essential A minimum of three years Primary Care experience leading a team in a supervisory or managerial role.
Desirable Experience of the clinical system SystmOne Qualifications Essential GCSE English and Mathematics.
Desirable A Level or equivalent in English or Mathematics Relevant management qualification Relevant primary care qualification Relevant HR qualification

  • Practice Manager

    6 days ago

    Wakefield, United Kingdom Oakfields Health Group Full time

    Job summary We are seeking an experienced andmotivated Practice Manager to join our team.The successful candidate will playa pivotal role in ensuring the efficient and effective management of ourpractice, driving growth and sustainability in line with NHS policies anddevelopments.Main duties of the job Oversee the day-to-day operations of the practice,...

  • Healthcare Assistant

    6 months ago

    Wakefield, United Kingdom Practice Plus Group Full time

    **About The Role**: **UNLOCK YOUR BEST WORK LIFE** **+ MAKE A DIFFERENCE TO EVERY LIFE** We have a exciting opportunity for a Healthcare Assistant to join our Primary Care team at HMP New Hall. HMP New Hall is a Closed Category prison for female adults, juveniles and young offenders located in Flockton, West Yorkshire. The site consist of departments...

  • Pharmacy Assistant

    6 months ago

    Wakefield, United Kingdom Practice Plus Group Full time

    **About The Role**: **UNLOCK YOUR BEST WORK LIFE** **+ MAKE A DIFFERENCE TO EVERY LIFE** We have an exciting opportunity for a Pharmacy Assistant to join our Integrated Pharmacy team at HMP Wakefield, category A men’s Prison located in Wakefield, West Yorkshire. The site had an experience pharmacy team, and have a wide range of opportunities for you to...

  • Healthcare Assistant- Hmp New Hall

    6 months ago

    Wakefield, United Kingdom Practice Plus Group Full time

    **About The Role**: **ADD TO LIFE. EVERY LIFE** **Be the person who makes all the difference** **Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never...

  • Healthcare Assistant

    6 months ago

    Wakefield, United Kingdom Practice Plus Group Full time

    **About The Role**: **UNLOCK YOUR BEST WORK LIFE** **+ MAKE A DIFFERENCE TO EVERY LIFE** We have a exciting opportunity for a Healthcare Assistant to join our Primary Care team at HMP Wakefield. HMP Wakefield is a category A men’s Prison located in Wakefield, West Yorkshire. Where you will be involved in the delivery and implementation of clinical care...

  • Pharmacy Assistant

    6 months ago

    Wakefield, United Kingdom Practice Plus Group Full time

    **About The Role**: UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Pharmacy Assistant to join our Integrated Pharmacy team at HMP Wakefield A men’s Prison located in Wakefield, West Yorkshire. A short distance from Wakefield train station. The site currently offers a 24 hour service to their...

  • Practice Manager Opportunity

    3 days ago

    Wakefield, Wakefield, United Kingdom Vetisco Full time

    Practice Manager Opportunity - Unleash Your Leadership SkillsVets for Pets Wakefield is looking for an experienced Practice Manager to lead their team. As a Practice Manager, you will benefit from our support in gaining bank funding and enjoy a guaranteed salary and benefits package from day one. Our expert departments are available to support you in all...

  • Gp Practice Receptionist

    6 months ago

    Wakefield, United Kingdom Outwood Park Medical Centre Full time

    **JOB TITLE**: RECEPTIONIST REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER HOURS: Up to 35 Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other...

  • Bookkeeper for Dental Practice

    6 months ago

    Wakefield, United Kingdom Space Dental Full time

    At Space Dental, we pride ourselves on providing first-class dental care in a friendly and welcoming environment. Our team is dedicated to ensuring patients have a comfortable and positive experience. We are currently seeking a detail-oriented and organised Bookkeeper to join our practice and help manage our financial operations. Job Summary: Key...

  • Day Healthcare Assistant

    3 weeks ago

    Wakefield, Wakefield, United Kingdom Practice Plus Group Full time

    As a Day Healthcare Assistant - Ward Support Role with Practice Plus Group, you will play a vital part in delivering exceptional patient care in our Inpatient department at HMP Wakefield. You will work closely with nurses and other healthcare professionals to provide personalized support and contribute to creating a safe and welcoming environment.Key...

  • Accountant (Practice Experience)

    4 weeks ago

    Wakefield, United Kingdom CV-Library Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice. They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs. Their dedicated in-house...

  • Accountant (Practice Experience)

    3 weeks ago

    Wakefield, United Kingdom E3 Recruitment Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice. They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs. Their dedicated in-house...

  • Accountant (Practice Experience)

    2 weeks ago

    Wakefield, United Kingdom E3 Recruitment Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice.They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs.Their dedicated in-house team...

  • Accountant (Practice Experience)

    3 weeks ago

    Wakefield, United Kingdom E3 Recruitment Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice.They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs.Their dedicated in-house team...

  • Healthcare Assistant

    7 months ago

    Wakefield, United Kingdom Practice Plus Group Full time

    About The Role UNLOCK YOUR BEST WORK LIFE  + MAKE A DIFFERENCE TO EVERY LIFE We have a exciting opportunity for a Healthcare Assistant to join our Primary Care team at HMP New Hall. HMP New Hall is a Closed Category prison for female adults, juveniles and young offenders located in Flockton, West Yorkshire. The site consist of departments...

  • Accountant (Practice Experience)

    2 weeks ago

    Wakefield, United Kingdom E3 Recruitment Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice. They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs.Their dedicated in-house team...

  • Accountant (Practice Experience)

    2 weeks ago

    Wakefield, United Kingdom E3 Recruitment Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice. They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs.Their dedicated in-house team...

  • Deputy Head of Healthcare- Hmp New Hall

    6 months ago

    Wakefield, United Kingdom Practice Plus Group Full time

    **About The Role**: **ADD TO LIFE. EVERY LIFE** **Where the sense of fulfilment is as big as the challenge** Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment...

  • Pharmacy Practice Manager

    2 months ago

    Wakefield, United Kingdom Asda Full time

    Pharmacy Practice Manager - Wakefield Job TitlePharmacy Practice ManagerLocationWakefield DurkarEmployment TypeFull timeContract TypePermanentShift PatternWork Shift: DaysHours per Week44SalaryCompetitive salary plus benefitsCategoryPharmacy, Retail HealthcareClosing Date29 November 2024 “Find your role” Reporting into the Area Manager, the Pharmacy...

  • Medical Receptionist

    7 months ago

    Wakefield, United Kingdom Leigh View Medical Practice Full time

    Leigh View Medical Practice in Tingley (between Wakefield and Leeds) is currently looking to recruit Part Time Medical Receptionists to join the Team. System 1 experience is preferred but full training will be provided - Ensuring that patients receive a high level of customer service whilst accessing the most appropriate service for their needs. -...