Customer Care Advisor
2 weeks ago
Service Desk Advisor – Fixed Term Contract Monday to Friday 8am – 5pm £25,000 per annum increasing to £26,000 after probation Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor on a fixed term contract for up to 9 months.
The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
Duties to include: Answer all incoming calls.
To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web.
Accurately process reactive, planned, and statutory compliance task To action reactive requests from our client base and log all requests on in-house computer syste To liaise with site-based engineers and field-based facility managers to action requests as necessary.
To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for this role will: Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential Any previous experience working with an internal database would be advantageous It is essential for the right candidate to: Have excellent verbal and written communication skills Be organised and able to multi-task Be able to use time as a valuable resource and manage own time to achieve required outcomes Be able to work under pressure A minimum of one-year experience working in a help desk environment is desirabl Working experience in a customer focused setting is essential
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Telecare Customer Service Advisor
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4 weeks ago
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Telecare Customer Service Advisor
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Customer Service Advisor
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom Supply Care Solutions Full timeJob Title: Customer Service Advisor - Telecare Support SpecialistWe are seeking a highly skilled and empathetic individual to join our team as a Customer Service Advisor - Telecare Support Specialist. As the first point of contact for our telecare services, you will play a critical role in providing support and assistance to individuals in potentially...
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