Customer Care Advisor

4 days ago

StokeonTrent, United Kingdom AAH Pharmaceuticals Full time

**About The Role**:
**About the Role**

You will play an essential role within the branch support function helping us to be the largest distributor of pharmaceutical and healthcare products to our customers. As a Contact Centre Advisor youwill be accountable for answering inbound customer calls efficiently and responding effectively to achieve departmental key performance indicators (KPI’s) and to maintain an excellent service levelfor our customers. You will offer telephone support on order placements, order queries and complaints, ensuring that any complaints are handled through the appropriate channels and are resolvedin a timely manner. Together we will continue to deliver an efficient, safe and vital healthcare service to our customers.

**Why AAH?**
- AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people. As well as the benefits you would expect; 25 days annual leave plus bank holiday, pension scheme, company bonus scheme, we also offer:

- Market leading maternity, paternity and adoption leave.
- Full support from our employee assistance programme including a health and well-being app.
- Up to 50% staff discount at LloydsPharmacy in store and online
- Private health insurance.
- Car allowance at £5,000.

**About You**:
To have Clear Communication skills, being able to prioritise your own workload and manage it efficiently, be an effective team player and build relationships with both customers and colleagues, good knowledge of Microsoft Word, Excel and PowerPoint. To deliver excellent Customer Service to all customers.

**About Us**:
Every day, millions of people rely on AAH Pharmaceuticals to deliver their medicines. We are the UK's leading wholesaler and distributor of pharmaceutical and healthcare product, serving pharmacies, hospitals and doctors nationwide. We offer services across the whole supply chain, from medicines manufacturers to delivery to the end consumer, supplying a full range of healthcare products including ethicals, generics, PIs and OTCs.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.

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