Customer Experience Assistant

3 weeks ago

Kirkcaldy, United Kingdom Frontline Fife Full time

Post Purpose In support of ending homelessness, the postholder will be responsible for providing a first-line response to all inbound enquiries and questions via telephone, email, and other digital communications, and assist service delivery teams to provide the best possible support to those at risk of housing insecurity and homelessness.
As this is a key role within the charity, the postholderwill have oversight of the charitys service provision, assist service managers to collate and utilsie customer feedback information and have responsbility for maintaining customer service feedback data.
Having a compassionate approach and ensuring effectiveness and efficiency is maintained is of utmost importance.
Team Purpose The overall aim of Frontline Fife Homelessness Services is to end homelessness across Fife through preventative action and by assisting people to choose the life they aspire to.
Our team endeavours to promote self-valuing and wellbeing for all.
Duties/Responsibilities Duties and Responsibilities include the following: Clerical / Administration First response to all inbound enquiries , phone calls, and init iate customer referrals.
M aint ain Front of House delivery , ensuring Frontline Fife offices are a welcoming and safe to visit and work in .
Assist service managers to gain and collate customer feedback data (including customer exi t survey and equality data) and summarise findings to inform service improvements and identify un met need.
Support the administration function and collati on of relevant data sets, ensuring quality data entry and output is maintained .
Maintain Frontline Fife s in house crisis foodbank arrangements and ensure easy access to food and other resources for tho s e booking into temporary a ccommodation or when customers are experiencing crisis.
Team Working As a member of the wider Frontline Fife team: P articipate in internal and external meetings, liaise with a range of different agencies to ensure the provision of high-quality service Actively support promoting the charity and organising fundraising campaigns Post PUrpose Work to promote positive relations and share better practice Learning and development Take ownership of ones own continuous professional development.
Participate in training , and continuous development and learning.
Develop effective communication (and other) skills which promote effective strength base practices.
This job description must be read in conjunction with the general requirements of Frontline Fifes Policies, Procedures and Performance Appraisal System, and the Standards set by appropriate Regulating Bodies.
Frontline Fife is an equal opportunities employer.
Person Specification Attributes: Essential Knowledge and experience in customer service Experience of meeting targets and achieving requirements and deadlines Data input experience Desirable At least two years experience of working in a busy office environment.
Experience of working in the V oluntary Sector.
Understanding of homelessness and the impact of poverty Education, Qualifications & Training Essential 3 Higher Grades (level C) or equivalent to include Maths and English.
Willingness to learn and develop ones skills and knowledge.
Desirable Tr aining in customer service Qualification in Business and Administration or working towards a qualification.
Skills, Abilities & Knowledge Essential Good organisational and self management skills Skilled in using Microsoft Office 365 Packages, databases, internet Ability to work independently and within teams Positive thinker, able to build rapport and create solutions Desirable Knowledge of current issues affecting social services and social care.
Full Valid Driving License and access to own transport (with business insurance) or otherwise be able to travel throughout Fife.?
Interpersonal & Communication Skills Compassionate and non judgemental approach when delivering customer service Confidence in call handling Ability to establish and maintain productive relationships both within and out with the organisation Able to maintain professional boundaries and uphold confidentiality Desirable Ability to recognise and manage own stress and/or seek support Confiden nce in handling customer needs and demands Training in data security, handling sensitive and personal data/information.
Value Base Commitment to maintainingservice quality standards and improvement A belief and evidence of working to the values underpinning social inclusion, dignity and respect Willingness to challenge the status quo in a positive manner TPBN1_UKTJ

  • Customer Experience Assistant

    3 weeks ago

    Kirkcaldy, United Kingdom Frontline Fife Careers Full time

    Post PurposeIn support of ending homelessness, the postholder will be responsible for providing a first-line response to all inbound enquiries and questions via telephone, email, and other digital communications, and assist service delivery teams to provide the best possible support to those at risk of housing insecurity and homelessness.As this is a key...

  • Customer Experience Assistant

    2 weeks ago

    Kirkcaldy, United Kingdom Frontline Fife Full time

    Post Purpose In support of ending homelessness, the postholder will be responsible for providing a first-line response to all inbound enquiries and questions via telephone, email, and other digital communications, and assist service delivery teams to provide the best possible support to those at risk of housing insecurity and homelessness.

  • Customer Experience Assistant

    3 weeks ago

    Kirkcaldy, United Kingdom Frontline Fife Full time

    Are you passionate about supporting people to choose the life they aspire to?Are you looking to grow your skills within an organisation which is committed to inclusion, personal development, and empowerment for all?Then our current vacancies may be for you!In support of ending homelessness, the postholder will be responsible for providing a first-line...

  • Customer Experience Assistant

    3 weeks ago

    Kirkcaldy, United Kingdom Frontline Fife Full time

    Post PurposeIn support of ending homelessness, the postholder will be responsible for providing a first-line response to all inbound enquiries and questions via telephone, email, and other digital communications, and assist service delivery teams to provide the best possible support to those at risk of housing insecurity and homelessness.As this is a key...

  • Customer Experience Assistant

    1 week ago

    Kirkcaldy, United Kingdom Frontline Fife Full time

    Post PurposeIn support of ending homelessness, the postholder will be responsible for providing a first-line response to all inbound enquiries and questions via telephone, email, and other digital communications, and assist service delivery teams to provide the best possible support to those at risk of housing insecurity and homelessness.As this is a key...

  • Customer Experience Assistant

    3 weeks ago

    Kirkcaldy, United Kingdom Frontline Fife Full time

    Post Purpose In support of ending homelessness, the postholder will be responsible for providing a first-line response to all inbound enquiries and questions via telephone, email, and other digital communications, and assist service delivery teams to provide the best possible support to those at risk of housing insecurity and homelessness. As this is a...

  • Frontline Fife | Customer Experience Assistant | Kirkcaldy

    2 weeks ago

    Kirkcaldy, United Kingdom Frontline Fife Full time

    Post Purpose In support of ending homelessness, the postholder will be responsible for providing a first-line response to all inbound enquiries and questions via telephone, email, and other digital communications, and assist service delivery teams to provide the best possible support to those at risk of housing insecurity and homelessness.As this is a key...

  • Customer Experience Manager

    2 weeks ago

    Kirkcaldy, Fife, United Kingdom Arnold Clark. Full time

    Job Description: As a Customer Experience Manager at Arnold Clark, you will be working closely with customers to understand their needs and provide tailored solutions. Your key responsibilities will include delivering exceptional customer service, meeting sales targets, and maintaining high standards of customer experience.About the Team: Our dynamic team is...

  • Customer Experience Specialist

    1 week ago

    Kirkcaldy, Fife, United Kingdom CITRUS CONNECT LTD Full time

    As a Customer Experience Specialist with Citrus Connect Ltd, you will be at the forefront of delivering exceptional customer service. With a legacy spanning over 50 years and an impressive annual turnover of £250m, we are dedicated to enriching homes with top-tier window dressings.The Opportunity:You will be visiting customers in their homes on pre-arranged...

  • Customer Experience Coordinator

    5 days ago

    Kirkcaldy, Fife, United Kingdom Arnold Clark. Careers Full time

    Auto Service Coordinator Job - Competitive Salary!About UsAt Arnold Clark Careers, we pride ourselves on delivering exceptional customer experiences. We're seeking an Auto Service Coordinator to join our team in Kirkcaldy, offering a rewarding career opportunity with a competitive salary of £28,000 - £38,000 per annum.Job DescriptionThis exciting role...

  • Customer Experience Specialist

    2 weeks ago

    Kirkcaldy, Fife, United Kingdom Arnold Clark. Full time

    We are seeking a highly skilled and experienced Service Advisor to join our team at our Kia branch in Kirkcaldy. The successful candidate will have a passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.Job DescriptionThis role involves handling all customer requirements for service and...

  • Customer Experience Specialist

    5 days ago

    Kirkcaldy, United Kingdom Arnold Clark. Full time

    About UsArnold Clark is a leading motor retailer with a strong presence in the UK. We are committed to creating a diverse and inclusive workplace where collaboration and unique perspectives are valued. As a Customer Experience Specialist, you will play a key role in helping our customers find the right car based on their needs and building lasting...

  • Retail Store Supervisor

    2 weeks ago

    Kirkcaldy, Fife, United Kingdom Wm. Stephen (Bakers) Ltd. Full time

    Job DescriptionThis exciting opportunity has arisen for a Senior Sales Assistant to join our team on a part-time basis. As a key member of our sales team, you will play a crucial role in driving sales targets and providing an exceptional customer experience. Your duties will include assisting management in leading by example, completing paperwork, cooking,...

  • Customer Assistant

    6 months ago

    Kirkcaldy, United Kingdom Jonaldos kebab house Full time

    Overview: **Responsibilities**: - Greet customers in a friendly and professional manner - Assist customers with inquiries, purchases, and returns - Provide product information and recommendations - Upsell products to increase sales - Operate cash registers and handle transactions accurately - Maintain a clean and organized work environment - Handle customer...

  • Customer Assistant

    7 months ago

    Kirkcaldy, United Kingdom Jonaldos kebab house Full time

    Overview: **Responsibilities**: - Greet customers in a friendly and professional manner - Assist customers with inquiries, purchases, and returns - Provide product information and recommendations - Upsell products to increase sales - Operate cash registers and handle transactions accurately - Maintain a clean and organized work environment - Handle customer...

  • Customer Service Assistant

    6 months ago

    Kirkcaldy, United Kingdom Nine Twenty Full time

    **Customer Service Assistant** **Kirkcaldy - Full Time Position** **Up to £22,000** Following a recent acquisition, this merchant is on a journey to establish itself as a premier national supplier for diverse needs. With over four decades of industry experience, the company is committed to revolutionizing the market by providing unparalleled service,...

  • Sales and Customer Experience Expert

    1 day ago

    Kirkcaldy, United Kingdom Arnold Clark. Full time

    The OpportunityThis is an exciting opportunity to join a dynamic team at Arnold Clark and contribute to the company's mission of delivering exceptional customer experiences.As a Sales Consultant, you will have the freedom to be yourself, showcase your amazing customer service skills, and enjoy every working day to the full. You will work closely with...

  • Experience Specialist

    5 days ago

    Kirkcaldy, Fife, United Kingdom Arnold Clark Group Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Host. As a key representative of our company, you will be responsible for delivering exceptional customer experiences through various touchpoints, including face-to-face interactions and phone calls.Your primary...

  • Customer Service Assistant

    6 months ago

    Kirkcaldy, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Kirkcaldy, KY2 5DS **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Sales and Customer Experience Representative

    5 days ago

    Kirkcaldy, Fife, United Kingdom Arnold Clark. Careers Full time

    Company OverviewArnold Clark is a leading automotive retailer with a rich history of delivering exceptional customer experiences. Our commitment to excellence has earned us a reputation as one of the UK's most trusted and respected car brands.Job ResponsibilitiesAs a Sales Consultant, you'll be responsible for working closely with customers to understand...