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Customer Experience Specialist

1 month ago

Kirkcaldy, Fife, United Kingdom Arnold Clark. Full time

We are seeking a highly skilled and experienced Service Advisor to join our team at our Kia branch in Kirkcaldy. The successful candidate will have a passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.

Job Description

This role involves handling all customer requirements for service and vehicle repairs, liaising with the workshop and bodyshop to progress work through the system, controlling all computer-based jobs, purchasing and invoice processes, and maintaining customer records such as vehicle details and service histories accurately and efficiently.

Essential Skills and Qualifications
  • Demonstrable computer literacy and knowledge of IT systems and applications.
  • The ability to multi-task and be highly adaptable within a busy environment.
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
  • A full UK driving licence.
What We Offer

A competitive salary of £25,000 - £35,000 per annum, depending on experience, plus a range of benefits including 33 days' holiday allowance, generous retail discounts, private healthcare, Simplyhealth, pension scheme, maternity and paternity packages, opportunities for training and progression, and much more.