Customer Experience Assistant

3 weeks ago


Kirkcaldy, United Kingdom Frontline Fife Careers Full time

Post PurposeIn support of ending homelessness, the postholder will be responsible for providing a first-line response to all inbound enquiries and questions via telephone, email, and other digital communications, and assist service delivery teams to provide the best possible support to those at risk of housing insecurity and homelessness.
As this is a key role within the charity, the postholderwill have oversight of the charitys service provision, assist service managers to collate and utilsie customer feedback information and have responsbility for maintaining customer service feedback data. Having a compassionate approach and ensuring effectiveness and efficiency is maintained is of utmost importance.
Team PurposeThe overall aim of Frontline Fife Homelessness Services is to end homelessness across Fife through preventative action and by assisting people to choose the life they aspire to. Our team endeavours to promote self-valuing and wellbeing for all.
Duties/ResponsibilitiesDuties and Responsibilities include the following:

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