Kone Plc | Portfolio Retention Specialist

2 weeks ago

Basingstoke, United Kingdom Kone Plc Full time

The Portfolio Retention Specialist role exists in KONE branch/region or central offices.
The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively.
The Portfolio Retention Specialist also supports maintenance and Operational teams (Supervisors & Maintenance Operations Managers) by creating tender documentation for them.
Key Responsibilities : Customer retention and Recognition activities Ensures successful conversions with existing and new maintenance customers.
Driving execution of her/his individual sales plan.
General Sales administration responsibilities for all core 1 and 2 customers Responsible for gathering relevant information about market and competitors while interacting with customers.
Customer contract query management handling.
Completing the renegotiation tender documents.
Flagging contracts reaching renewal date using My PO.
Purchase Order (PO) follow up for maintenance contracts and call outs.
KCC (KONE Care Contract - Nemo) tender preparation.
Opportunity/ lead creation VA and VBOR.
CRM funnel management.
Management of Insurance Report process.
Value added services Opportunity generation and customer support.
Contract profitability report review.
Renegotiation and cancellation prevention Supports renegotiates expiring contracts proactively if any.
Responds and resolves cancellation risks.
Defends price escalation and resolve issues.
Monitor and resolve suspended contracts if any.
Complaint and query handling Solves complaints with the rest of KONE team.
Handles contract renegotiation queries.
Data quality and communications to ensure customer experience Coordinates contract negotiation problems with supervisor and MOM.
Coordinates with supervisor and MOM problems with contract negotiations.
Monitors the leads contract renegotiation activities in CRM and assigns them to right person.
Follows customers not visited; calls and identifies level of satisfaction and opportunity.
Documents the customer and contact information, maintains customer data.
Key experiences & skills: Account Management experience is essential.
Proficient in Microsoft Office & CRM.
Effective communication skills in English (written and spoken) Customer centric mindset - desire to understand what creates value to our customers and courage to experiment and embrace innovate thinking.
Good negotiation and problem-solving skills.
"This role is not eligible for visa sponsorship.
What KONE can offer: We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals.
Endless support from experienced leaders within the lift industry, Quarterly Commission, Private Medical Insurance, Kone Discounts, 24/7 GP Support & Wellbeing Access.
JBRP1_UKTJ

  • KONE PLC | Portfolio Retention Specialist

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    Job Description The Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively. The Portfolio Retention...

  • Kone Plc | Portfolio Retention Specialist

    6 days ago

    Basingstoke, United Kingdom Kone Plc Full time

    The Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively. The Portfolio Retention Specialist also...

  • Portfolio Retention Specialist KONE

    1 week ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    Job Overview:The Portfolio Retention Specialist plays a critical role in maintaining customer relationships and driving revenue growth for KONE. As a key member of our team, you will be responsible for identifying opportunities to upsell and cross-sell our services, while also resolving customer complaints and concerns.Main Responsibilities:Identifying...

  • Portfolio Retention Specialist

    4 weeks ago

    Basingstoke, United Kingdom KONE PLC Full time

    The Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively. The Portfolio Retention Specialist also...

  • Portfolio Retention Specialist

    1 month ago

    Basingstoke, United Kingdom KONE PLC Full time

    The Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively. The Portfolio Retention Specialist also...

  • Portfolio Retention Specialist

    2 weeks ago

    basingstoke, United Kingdom KONE PLC Full time

    The Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively. The Portfolio Retention Specialist also...

  • Portfolio Retention Specialist

    1 month ago

    Basingstoke, United Kingdom KONE PLC Full time

    The Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively. The Portfolio Retention Specialist also...

  • Portfolio Retention Specialist

    2 weeks ago

    Basingstoke, United Kingdom KONE PLC Full time

    Job Description The Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively. The Portfolio Retention...

  • Portfolio Retention Specialist

    1 week ago

    basingstoke, United Kingdom KONE PLC Full time

    Job Description The Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively. The Portfolio Retention...

  • Portfolio Retention Specialist

    1 month ago

    Basingstoke, United Kingdom Kone Plc Full time

    The Portfolio Retention Specialist role exists in KONE branch/region or central offices.The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them proactively.

  • Portfolio Retention Specialist

    1 day ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    The Portfolio Retention Specialist role exists in KONE branch/region or central offices. Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations...

  • Portfolio Retention Specialist

    2 days ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    The Portfolio Retention Specialist role exists in KONE branch/region or central offices. Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. The purpose of the role is to take care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations...

  • Portfolio Retention Expert

    1 week ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    Job DescriptionKONE PLC is seeking a highly skilled Portfolio Retention Specialist to join our team. As a Portfolio Retention Specialist, you will be responsible for taking care of core 1 and core 2 maintenance customers by phone and supporting Supervisor maintenance contract renegotiations ensuring that we respond to their requirements and support them...

  • Portfolio Retention Expert

    1 day ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    Job DescriptionThe Portfolio Retention Specialist role exists in KONE branch/region or central offices. The purpose of this role is to ensure proactive customer support by phone and maintaining core 1 and core 2 maintenance customers, ensuring that we respond to their requirements.This specialist supports the Supervisor in maintenance contract...

  • Portfolio Retention Expert

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    Are you passionate about delivering exceptional customer care? Do you thrive in a dynamic environment where no two days are the same?About the RoleWe are seeking a highly motivated Portfolio Retention Specialist to join our team at KONE PLC. As a key member of our organization, you will be responsible for ensuring the satisfaction of our core 1 and core 2...

  • Portfolio Maintenance Specialist

    1 week ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    About the RoleWe are seeking an experienced Portfolio Retention Specialist to join our team at KONE PLC. As a key member of our team, you will be responsible for maintaining and growing our existing customer base through effective communication, negotiation, and problem-solving skills.The ideal candidate will have excellent communication and interpersonal...

  • Customer Care Maintenance Manager

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    Portfolio Retention Specialist Career OpportunitiesKONE PLC is seeking a skilled Portfolio Retention Specialist to join our team. As a Portfolio Retention Specialist, you will play a critical role in ensuring the success of our core 1 and core 2 maintenance customers.Responsibilities:Take ownership of customer inquiries and resolve issues promptlySupport...

  • Portfolio Development Specialist

    4 days ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    About the OpportunityWe are seeking an experienced Portfolio Retention Specialist to join our team at KONE PLC. This role is ideal for individuals who enjoy working in a dynamic environment, building strong customer relationships, and driving sales growth.The successful candidate will be responsible for managing a portfolio of customers, ensuring timely...

  • Portfolio Retention Business Manager

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    About the RoleThe Portfolio Retention Business Manager position is a key role within KONE's organization, based in one of our branch or central offices.This position focuses on supporting core 1 and core 2 maintenance customers, providing expert phone support and collaborating with Supervisors to ensure timely responses to customer requirements and proactive...

  • Portfolio Retention Manager

    2 days ago

    Basingstoke, Hampshire, United Kingdom KONE PLC Full time

    Job DescriptionThe Portfolio Retention Specialist role at KONE exists in our branch or central offices. The primary purpose of this role is to ensure the successful maintenance of core 1 and core 2 customers by phone, supporting Supervisor contract renegotiations to meet customer requirements proactively.Key Responsibilities:Custome Retention and...