Prescription Clerk

2 weeks ago

Bristol, United Kingdom Fallodon Way Medical Centre Full time

Job summary We are offering an exciting opportunity for an experiencedPrescriptions Clerk to join our team.The successful candidate will play a crucial role in ensuring thesmooth and efficient operation of our prescription system.There is the opportunity to continue or join the NHS pensionscheme.We are offering up to 30 hours per week.FallodonWay Medical Centre aspires to be a professional, friendly organisation,dedicated to providing high quality personalised medical care to all members ofthe practice community.
Main duties of the job The Prescription Clerk provides support to our GPs and ANPs in thereceipt and preparation of repeat prescriptions for our 11,500 patients.
Youwill support the Pharmacy team and GPs in managing repeat prescriptions and medicationqueries.
You will be liaising on sensitive medical information, so a caringcustomer service communication style is essential.You will also facilitate effective communication between patients,members of the primary health care team, secondary care and other associatedhealthcare agencies.
About us We are a friendly, successful, training and research practice ofover 11,500 patients with an informal and supportive culture, which aims toensure a good work life balance is maintained for all staff.
Fallodon WayMedical Centre is located in Henleaze, which is a leafy inner suburb ofBristol, with good schools and amenities.
We have a relatively high elderlypopulation but also a good mix with families.
We encourage and support ongoingprofessional development.The practice combines the best of traditional and innovativeworking, currently with 4 partners and 5 associate GPs.
The practice is bothproactive and reactive about managing the ever-changing workload in GeneralPractice, offering a supportive environment and good work-life balance.The practice is supported by ANPs, a Pharmacy team including twoPractice Pharmacists, an Award-winning Care Coordination team, a SocialPrescriber, First Contact Physio and mental health practitioner.
There is ateam of workflow administrators assisting the clinical team in managing inboundcorrespondence and results.
Job description Job responsibilities Yourresponsibilities will be:a.Toprocess, medication requests sent in by patients using the various protocols inplace.b.Monitorthe prescription email, online patient access for patients medication requestand queries.c.Ensuringthat all paper requests are process daily.d.Workingalongside the Practice Pharmacists with medication queries.e.Following up prescription requests/queries via thepractice task system.f.Toliaise with patients and chemists regarding queries and requests.
g.Toensure repeat medication is issued in line with the protocols that are alreadyin place, and where queries are raised that they are dealt with in the bestway.
h.Toensure that patient queries on medicated are highlighted to the relevant GP orPractice Pharmacist.Tothrive in this role, you will need to be organised, flexible and have goodcommunication skills, alongside a top-level attention to detail.
Working as ateam to meet the needs of our patients is imperative.
Theability to work under pressure and effectively prioritise their own workload isessential.
In return, they will be working in a very friendly and supportiveenvironment.Thisjob description is not a complete list of duties but is intended to give ageneral indication of the range of work undertaken.
It will vary over time asdemands and priorities within the Practice change.
Person Specification Skills Essential Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Excellent communication skills (written, oral and presenting) Ability to manage time and workload Ability to work under pressure & maintain a professional and effective approach Excellent attention to detail Ability to work as part of an integrated multi-skilled team Effective time management (planning and organising) Desirable Strong IT skills (generic) Other Requirements Essential Disclosure Barring Service (DBS) check To be discreet and always maintain confidentiality Qualifications Essential Good general education with English and Maths to GSCE standard or equivalent.
Qualities and Attributes Essential Polite and confident Flexible and cooperative Excellent interpersonal skills Enthusiastic, motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Experience Essential Experience of prescription clerk work in general practice, or dispensing clerk work in community pharmacy Deal with people and communicate professionally even when under pressure Desirable Previous knowledge of EMIS

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