Customer Service Team Leader
7 days ago
Customer Service Team Leader Perks & Benefits 31 days holiday, increasing with service Discounts on groceries, holidays, restaurants, and more 24/7 Employee Assistance Program Family and friends discounts on services Pension Scheme, up to 3% employer contribution Free on-site parking Salary: £30,000 and excellent benefits package and bonus Location: Hybrid - Norwich About the Role This is an amazing opportunity for an experienced Customer Service professional to grow and join a great client of ours.
One with a core passion for Customer Care and overall Customer Service Excellence.
This opportunity would suit someone who has managed a team within customer service or a Senior Advisor who has acted as a supervisor in the past and looking to step into management.
As a Contact Service Team Leader, youll lead a team of Call Handlers, providing them with guidance, mentorship, and operational support to maintain top service levels.
Youll oversee 8+ direct reports and work as part of a larger management team.
Shift Pattern Options: Tuesday - Saturday (Various working shifts available but full flexibility required) Team Leadership: Promote a positive work environment, motivate team members, manage performance and absence.
Operational Oversight: Monitor KPIs, ensure compliance with TSA standards, and assist with staffing and cost management.
Support & Development: Conduct appraisals, create improvement plans, and provide training.
Call Handling Support: Step in during high volumes or emergencies to support call handling.
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