Network Manager

4 hours ago

Coventry, United Kingdom Workforce Full time

Advert Mobile Network Manager£55k-£58k D.O.E.Location: Coventry (Hybrid role - 2 days a week in Coventry)Monday - Friday, 40 hours per week, shifts between 07:00-17:00 with an unpaid lunch break of half an hourOur client have an exciting new opportunity for a Mobile Network Manager to join their team based at our Head Office in Coventry.
Reporting to our Head of Technical Network.Reward Package: Competitive Salary25 days annual leave + bank holidaysManagement Bonus schemeCompany Car/ Car AllowancePension SchemePerkboxLife AssuranceEmployee Assistance ProgramTraining & Development OpportunitiesFree ParkingService Awards Our Mobile Technician Network operates across the UK, providing M&R services at Customer locations to keep our customers Safe and, on the Road, ensuring that the vehicles we maintain and repair are compliant and Customers have the full confidence in the service we provide.
The Mobile Network Manager Drives this agenda for quality, cost reduction and to enhance the VOR performance.
A key role in our Management Team that ensures productivity is optimised, and that scheduled and unscheduled work is planned and reported for the business against KPI's.
The role will also have direct line management responsibility for 3 Mobile Network Controllers and a parts administrator.General Responsibilities: Carry out any reasonable instruction as directed by a Manager [or Director].Always Deal with all internal and external customers in a professional and courteous manner.Always maintain a high level of dress and appearance adhering to PPE where the role requires.Attend any training sessions as requested and adhere to all company regulations.From time to time, you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management.Efficient planning and management of the territory Key Performance Indicators: Creating monthly, quarterly, annual reports highlighting performance against objectives and budgetsLabour accuracy (Mobile Technician Time Recording)First Time Fix RateMobile Technician Productivity (Labour Hrs/Travel Time/Over time)WIP – Job Processing (time to final cost, close and invoice)Correct recharge values on jobsVan Stock accuracyOvertime, Absence and Turnover ratesTraining objectivesGeneral HS&E compliance matrixQuality controls on mobile network Person Specification (Qualifications, knowledge, Skills, and Experience): Previous experience within a customer management role is essential.
Ideally this experience will have been managing multiple customers involved in different marketplacesTechnical knowledge of light and heavy goods commercial vehicles and good understanding of vehicle engineering and road transport lawPrevious experience in managing vehicle Engineers / Technicians in a workshop or mobile maintenance operationDetailed understanding of workshop management, fleet management and rental industry within the commercial vehicle and trailer industryExperience of scheduling/planning of events in a previous role (this would include planning a very large number of events across multiple locations on a daily basis which are planned in advance)Previous experience of managing a fleet of vehicles/drivers is essential for this roleExcellent communication and organisational skills (both verbally and in writing), as well as the ability to work well under pressureHighly skilled in use of Excel, Other Microsoft Office programmes and Computer systems that are integrated across the businessExcellent organisation and time-management skillsExcellent attention to detailExcellent communication skills and the ability to deal with people at all levelsMechanical qualifications to City and Guilds level 3 or equivalent standards We operate from several prime locations in the area and are likely to have an office right near you.
Our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.#INDOP24

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