Network Operations Manager
3 weeks ago
About the Role:
We Are Workforce Ltd is seeking a highly skilled Network Operations Manager to join our team based at our Head Office in Coventry. As a key member of our team, you will be responsible for the efficient planning and management of our mobile network, ensuring compliance with our Health and Safety Policies and Procedures.
Key Responsibilities:
- Deliver high-quality and reliable service to customers, including customer meetings.
- Continues improvement with a clear focus on upscaling of operations and supporting commercial team on tendering of additional work.
- Communicating with internal functions to ensure customer and mobile network performance is challenged and praised when appropriate.
- Ensure work is loaded geographically to minimize excessive travel.
- Development, management, and compliance of engineering policies and procedures.
- Investigate repair failures and any compliance issues and MOT fails in the mobile network.
- Carry out any ad hoc operational duties to ensure that business KPIs are reached.
Requirements:
- Technical knowledge of light and heavy goods commercial vehicles and good understanding of vehicle engineering and road transport law.
- Detailed understanding of workshop management, fleet management, and rental industry within the commercial vehicle and trailer industry.
- Experience of scheduling/planning of events in a previous role.
- Previous experience of managing a fleet of vehicles/drivers is essential for this role.
- Excellent communication and organizational skills (both verbally and in writing), as well as the ability to work well under pressure.
- Highly skilled in use of Excel, Other Microsoft Office programmes, and Computer systems that are integrated across the business.
- Mechanical qualifications to City and Guilds level 3 or equivalent standards.
What We Offer:
- Competitive salary.
- 25 days annual leave + bank holidays.
- Management Bonus scheme.
- Company Car/Car Allowance.
- Pension Scheme.
- Life Assurance.
- Employee Assistance Program.
- Training & Development Opportunities.
- Free Parking.
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