Network Infrastructure Manager

4 weeks ago


Coventry, Coventry, United Kingdom We Are Workforce Ltd Full time
{"title": "Mobile Network Manager", "description": "Job Summary

We Are Workforce Ltd is seeking a highly skilled Mobile Network Manager to join our team based at our Head Office in Coventry. As a key member of our team, you will be responsible for delivering high-quality and reliable service to our customers, including customer meetings and ensuring compliance with our Health and Safety Policies and Procedures.

Key Responsibilities
  • Efficient planning and management of the territory to ensure optimal performance and customer satisfaction.
  • Accountable for ensuring compliance throughout all locations of responsibility against the companies Health and Safety Policies and Procedures.
  • Deliver high-quality and reliable service to customers, including customer meetings and ensuring compliance with our Health and Safety Policies and Procedures.
  • Continues improvement with a clear focus on upscaling of operations and supporting commercial team on tendering of additional work.
  • Communicating with internal functions to ensure customer and mobile network performance is challenged and praised when appropriate.
  • Ensure work is loaded geographically to minimize excessive travel.
  • Development, management, and compliance of engineering policies and procedures.
  • Investigate repair failures and any compliance issues and MOT fails in the mobile network.
  • Carry out any ad hoc operational duties to ensure that business KPIs are reached.
  • Leads a culture that promotes responsibility, Equality, Diversity & Inclusion, is aligned to Company strategy and which respects the wellbeing of all colleagues.
  • Management of the team to include monthly 1:1s, performance appraisals, and employee relations & engagement matters (Absence and Wellbeing / Communications / Discipline & Grievance).
  • Direct line management responsibilities for the Mobile Network Controllers/ Parts Admin.
  • Ensure all employees are adequately trained and have the correct tools to complete their role and responsibilities.
Requirements
  • Technical knowledge of light and heavy goods commercial vehicles and good understanding of vehicle engineering and road transport law.
  • Detailed understanding of workshop management, fleet management, and rental industry within the commercial vehicle and trailer industry.
  • Experience of scheduling/planning of events in a previous role (this would include planning a very large number of events across multiple locations on a daily basis which are planned in advance).
  • Previous experience of managing a fleet of vehicles/drivers is essential for this role.
  • Excellent communication and organisational skills (both verbally and in writing), as well as the ability to work well under pressure.
  • Highly skilled in use of Excel, Other Microsoft Office programmes, and Computer systems that are integrated across the business.
  • Mechanical qualifications to City and Guilds level 3 or equivalent standards.
What We Offer
  • Competitive Salary
  • 25 days annual leave + bank holidays
  • Management Bonus scheme
  • Company Car/ Car Allowance
  • Pension Scheme
  • Life Assurance
  • Employee Assistance Program
  • Training & Development Opportunities
  • Free Parking
", "lang_code": "en"}

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