Citizens Advice Sandwell

3 weeks ago

Manchester, United Kingdom Citizens Advice Sandwell & Walsall Full time

Hours: 37 hours per week (Flexible working options will be considered) Salary: £23,929 per annum pro rata Location: Sandwell & Walsall Contract: Fixed Term until 31st March 2025 Closing date: 12th December at 5pm We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible.
Provisional Interview date: 23rd December 2024 Reports to: Service Manager Role Overview The Numbers for Life partnership will bring Public and Voluntary sector partnerstogether to provide a collaborative programme of support for SandwellResidents.
The Numbers for Life project will work with residents who are employed but areaffected greatly by the cost-of-living crisis.
They may be on low incomes, onin-work benefits or working irregular hours (Zero Hours Contract).
We will helpthem develop their knowledge and understanding to improve financial literacyand numeracy outcomes in their daily life.
This will enable them to bettermanage their money, develop the foundations for further education and couldsupport future career progression.
Learners will build confidence and skills innumbers, through guided learning, online learning 1-1s and group work.
Job Description To plan, deliver and facilitate financial literacy sessions to employedpeople over a ten week period following a scheme of work Numbers forLife.
This may be structured sessions, drop in sessions or independentlearning tasks.
To complete required paperwork with learners to the agreed format andsubmit within the timeframes given To provide basic financial education to help learners make better budgeting,borrowing, saving and banking decisions, encouraging them to manage theirfinances more effectively and help them take control before they reach a crisispoint.
To prepare and distribute learner resources Support learners to become more digitally literate in using relevant govt sites,comparison sites and money saving apps Research and explore options with learners so they are able to makeinformed decisions.
Maintain all learner records for information retrieval, statisticalmonitoring and report preparation.
Build and promote good internal/external partnership links to encouragereferrals into the service and signposting clients where required.
To encourage good teamwork and lines of communication betweenmembers of the Number for Life team and wider staff To attend and participate at meetings for staff and volunteers.
Keep up to date with legislation, policies and procedures and undertake appropriate training.
Participate in structured supervision and support sessions.
To carry out other tasks within the scope of the post to ensure theeffective delivery and development of the service.
To conform to health and safety guidelines and share responsibility foryour own safety and that of learners and colleagues.
To endorse the aims, policies and principle of the CA service Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
Person specification Experience Experience of delivering training and completing learner paperwork Experience of IT systems and packages.
Experience of working in a customer facing role.
Knowledge Ability to commit to and work within the aims, principles and policies ofthe Citizens Advice service.
A good up to date understanding of equality and diversity and itsapplication to the provision of advice.
Knowledge of the issues faced by people due to the cost of living crisis.
Skills and Attributes Ability to use sensitive listening and questioning skills to get to the root ofthe issues and empower learners, whilst maintaining structure and control ofmeetings with them.
A good standard of written and verbal communication skills.
The ability to interpret information and present options to learners,thereby assisting, not serving them.
Ability and willingness to work as part of a team.
A commitment to continuous professional development, including awillingness to develop knowledge and skills in financial advice topics.
In accordance with Citizens Advice policy we may ask the successful candidate to be screened by the DBS.
However, a criminal record will not necessarily be a bar to your being able to take up the job.
What we give our staff We value all our people and can offer a supportive culture within a charity setting that is committed to social justice.
All of the roles below attract a rewarding remuneration package with excellent terms including: A flexible 37 hour working week Pension scheme Generous holiday entitlement (26 days per year in addition to bank holidays) Refer a friend/family member incentive scheme Annual pay reviews Please click apply to receive an application pack by email.
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