Head Of Customer Management

Are you looking for your next Head of Customer challenge, combining your experience of customer insight and how to embed that into action across the organisation and support decisions being made? Have you got a passion for managing our Contact Centre, giving first class customer service, managing the customer experience and technology supporting our customer...

The Head of Customer Operations is a senior role within the organization, reporting to the Director, Customer Success. - Our Customer Success (CS) team are responsible for the overall service we provide to our customers, whether this is the onboarding of new customers to the in-life servicing of existing customers, our aim is to build strong relationships...

The Management Recruitment Group (MRG) is partnering with The University of Manchester to find an exceptional individual to fill the Head of Compliance and Maintenance role. This is a unique opportunity to make a significant impact on the university's estate, ensuring the highest standards of safety, functionality, and sustainability.As the Head of...

My client is a fast growing retail business that is looking for a Head of Client Success as an addition to their business.Reporting to the Sales Director, this role is suitable for someone who has a proven background in sales but is also really focused on the client experience once the sale and contracts have been finalized.Working with blue chip, major...

Great opportunity working for an innovative and high energy SaaS company who are growing. We’re seeking a talented and experienced Head of Customer Success to lead their customer success team, ensuring that their service delivery aligns with their three core pillars: Onboard, Retain, and Grow. Key Responsibilities: - Lead the customer success team by...

My client is a fast growing retail business that is looking for a Head of Client Success as an addition to their business.Reporting to the Sales Director, this role is suitable for someone who has a proven background in sales but is also really focused on the client experience once the sale and contracts have been finalized.Working with blue chip, major...

We wish to recruit an individual to provide proactive confidential, high level Executive Assistant, administrative and project support to the Vice Dean and Head of School (HoS) and Head of School Operations (HoSO), which includes acting as the primary point of contact for the school Office. They will additionally provide administrative support to the School...

Job DescriptionWe are seeking a talented Head of Customer Experience Leadership to join our expanding head office team. As a key member of our leadership team, you will play a critical role in shaping our customer experience strategy and delivering exceptional service to our customers.In this role, you will be responsible for leading our TC Support...

We are looking for an experienced Head of CRM to lead our customer engagement strategy at Oscar Associates (UK) Limited.The successful candidate will have a strong background in CRM and be able to develop and implement effective customer engagement campaigns.This is a hybrid working opportunity based in Manchester.The salary for this role is up to £60,000 +...

We are pleased to announce a new senior manager position, Head of IT Services, in the Manchester Technology Services area. This role will report the IT Infrastructure and Services Director.What does the role involve: Leadership and Team Management:Lead, mentor, and motivate a diverse team of IT support professionals, including Service Desk Analysts, 2nd Line...

About the RoleWe are now looking for an accomplished Head of Compliance and Maintenance to lead our dedicated professional and technical team.The ideal candidate will be responsible for ensuring compliance with statutory and regulatory standards, overseeing essential maintenance and refurbishment projects, and driving initiatives that enhance sustainability...

The purpose of the Head of Operations role is to lead, support and encourage teams to drive operational improvement, delivering exceptional customer experience, through “World Class Service”, and bring “Joy” to our customers. Head of Operations is a senior, high-profile role encompassing the full array of shopping centre operations (facilities...

Company: Series-A funded scale-up FinTech business, taking the payments space by storm Recognised and partnered with leading global financial institutions and major blue-chip merchants Enterprise clients are already entrusting these guys with their business!– It's a great product Start-up flipping into scale-up mode!Opportunity: This 80+ strong scale-up...

The University of Manchester is seeking an experienced Head of Enterprise Risk Management to join its IT Services team. As the head of ERMM, you will be responsible for providing strategic direction and overseeing the implementation of enterprise risk management practices across the University.Your key responsibilities will include developing and maintaining...

Join us as we embark on an exciting journey to transform our IT infrastructure and services. As our new Head of Service Delivery, you will play a crucial role in shaping the future of our organization.You will be responsible for leading a team of IT professionals, providing guidance, mentorship, and support to ensure they meet their goals and contribute to...

Bespak is looking for a Head of Customer Relationships. This position covers both ourHolmes Chapel (CW4 8BE) andKings Lynn (PE30 2JJ) facilities, with the successful candidate having the option to be based within a commutable distance of either location. The salary range for this hybrid role is between £80k and £85k plus a discretionary annual bonus.Our...

Head of AI & Automation | Brand New Role | TravelTech ✈️ Role: Head of AI & Automation Manchester - 2 times per week in the office Salary: up to £120,000 + bonus Do you have a strong interest in AI and automation? Are you a passionate technologist with excellent stakeholder management skills? I am partnered with a fast-growing,...

Head of AI & Automation | Brand New Role | TravelTech ✈️ Role: Head of AI & Automation Manchester - 2 times per week in the office Salary: up to £120,000 + bonus Do you have a strong interest in AI and automation? Are you a passionate technologist with excellent stakeholder management skills? I am partnered with a fast-growing,...

Transform Public Services in Greater ManchesterWe are seeking an experienced leader to drive customer excellence and innovation in the transport network. As Head of Customer, you'll champion the voice of the customer, developing a comprehensive strategy to improve service quality and increase patronage.About the JobKey Responsibilities: Strategic Leadership,...

Head of AI & Automation | Brand New Role | TravelTech ✈️ Role: Head of AI & Automation Manchester - 2 times per week in the office Salary: up to £120,000 + bonus Do you have a strong interest in AI and automation? Are you a passionate technologist with excellent stakeholder management skills? I am partnered with a fast-growing, customer-focused...