Head of Customer Experience Leadership
3 weeks ago
We are seeking a talented Head of Customer Experience Leadership to join our expanding head office team. As a key member of our leadership team, you will play a critical role in shaping our customer experience strategy and delivering exceptional service to our customers.
In this role, you will be responsible for leading our TC Support functions, ensuring that we maintain a high level of service quality and meet our customer expectations. You will also be accountable for driving performance through robust reporting and coaching, promoting a quality-driven service model, and championing innovation and continuous improvement.
Key Requirements- Previous experience in a similar role within the travel industry at a senior leadership level
- Strong leadership abilities in managing large teams and departments effectively
- Familiarity with handling multi-platform communication
- Awareness or knowledge of AI tools and technologies in the contact centre space
- Ability to use colleague insights, customer patterns, and trends to enhance performance
At Travel Counsellors, we're passionate about creating exceptional experiences for our customers. Our customers, communities, and colleagues are at the heart of everything we do, and this is what sets us apart. We have an estimated salary range of £65,000 - £85,000 per year, depending on experience, plus additional benefits such as flexible hybrid working, career development opportunities, and a competitive company bonus scheme.
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Customer Experience Advocate
7 days ago
Manchester, United Kingdom Customer Labs Full timeJob ResponsibilitiesWe're seeking a Complaints & Customer Service Executive to join our Operational Excellence Development team. Your primary focus will be on providing top-notch customer service and resolving complaints efficiently.Deliver responsive and empathetic customer service via various channelsAnalyze and resolve complex customer complaints in a...
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Head of Sales Leadership
2 weeks ago
Manchester, United Kingdom Basecamp Talent Full timeAbout the RoleAs Head of Account Management, you will oversee the commercial function, implementing strategies to achieve sales targets, retain clients, and expand the customer base.You will lead a team, foster a high-performance culture, and ensure alignment with business goals.The ideal candidate will have proven experience as a sales head/director/manager...
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Head of Customer Experience
7 months ago
Manchester, United Kingdom Data Communications Company Full timeWe are Smart DCC Together we're building a greener tomorrow Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it. The role Head of Customer Experience Hybrid Working from one of 3 Hub Locations, London,...
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Head of Tenant Experience
7 months ago
Manchester, United Kingdom Golden Lane Housing Limited Full timeWould you like to work for an organisation that has been providing homes for people with a learning disability or autism for the last 25 years? Do you have the drive to make a difference and work for an organisation which makes a real difference to the lives of people with a learning disability or autism? Do you want to be a part of a team which offers...
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Head of Customer Experience
7 months ago
Manchester, United Kingdom Club L London Full time**About us** Club L London is the next-generation online fashion retailer for the forward-thinking consumer. Founded in 2007 Club L was created with the vision of offering long lasting luxury styles, trend-oriented collections with a twist and unique, statement designs that offer both exceptional quality and fit in an otherwise saturated market of fast...
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Head of Technical Leadership
2 weeks ago
Manchester, United Kingdom SF Recruitment (Tech) Full time**Job Title:** Head of Technical Leadership**Company Overview: SF Recruitment (Tech) is a dynamic and innovative company that specializes in providing top-notch technical talent to high-growth businesses. We are looking for an experienced Head of Engineering with a strong background in full stack development and exceptional team leadership skills.**Salary:**...
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Head of Customer Experience
3 days ago
Manchester, United Kingdom Clear IT Recruitment Limited Full timeAbout UsCLEAR IT RECRUITMENT LIMITED is a professional recruitment agency with years of experience in providing top-notch talent to our clients. Our goal is to help businesses succeed by connecting them with the best professionals in the industry.Job Title: Senior Client Liaison SpecialistWe are seeking an experienced Senior Client Liaison Specialist to join...
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Head of Customer Experience
7 months ago
Manchester, United Kingdom CX Talent Ltd Full timeOur client is a Manchester based not-for-profit organisation. **Role purpose** - To deliver a seamless customer experience across all stages and touchpoints in the customer journey helping our client to continually achieve greater customer satisfaction and increased efficiency. - To play a key role in outlining and shifting how customers perceive our client...
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Tax Leadership Position
4 weeks ago
Manchester, United Kingdom Georgiana Head Recruitment Limited Full timeWe are currently seeking a highly skilled Indirect Tax Advisory Role professional to join our team at Georgiana Head Recruitment Limited. As a VAT Associate Director, you will be responsible for delivering expert tax advice to our clients, developing and implementing tax strategies, and mentoring junior staff to help them achieve their full potential.The...
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Head Of Safeguarding And Customer Experience
3 weeks ago
Manchester, United Kingdom Creative Support Careers Full timeCreative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care quality commission) and two outstanding services.We are looking for a Highly experienced leader and senior practitioner who is flexible and interested in carrying out a diverse and rewarding role overseeing and leading...
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Customer Service Advisor
5 days ago
Manchester, United Kingdom M5 Experience Ltd Full time_**Customer Service **_**Advisor** _**: - Manchester, Deansgate Based**_ - Do you have customer-facing experience but you're tired of retail and hospitality environments?_ - Are you someone who loves to engage with people?_ - A desk job doesn't excite you?_ **We have the perfect opening for you!** **A day in the life of our Customer Service Advisors**: -...
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Head of Cybersecurity Leadership
2 weeks ago
Manchester, United Kingdom Infused Solutions Ltd Full timeJob RequirementsTo be successful as the Head of Product Security, you will need to have proven leadership experience in application security and vulnerability management. You should have a deep understanding of secure coding practices, static code analysis, and vulnerability management.Key Skills and QualificationsLeadership ExperienceApplication Security...
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Customer Service Advisor
5 days ago
Manchester, United Kingdom M5 Experience Ltd Full timeCustomer Service Advisor - Manchester, Deansgate Based **(Must be eligible to work in the U.K. and able to commute)** - _Do you have customer-facing experience but you're tired of retail and hospitality environments?_ - _Are you someone who loves to engage with people?_ - _A desk job doesn't excite you?_ **We have the perfect opening for you!** **A day in...
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Head of User Experience
7 days ago
Manchester, United Kingdom This is an IT support group Full timeAbout the OpportunityWe are seeking an experienced [Design Head](https://www.example.com/design-head) to join our team at Unit M, an innovation unit at the University of Manchester. As a key member of our leadership team, you will be responsible for developing and implementing a design vision that aligns with our mission and values.Job Summary:Develop and...
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Customer Service Assistant
1 week ago
Manchester, United Kingdom M5 Experience Ltd Full timeCustomer Service Assistant - Manchester, Deansgate Based - _Do you have customer-facing experience but _are _tired of retail and hospitality environments?_ - _Are you someone who loves to engage with people?_ - _A desk job doesn't excite you?_ **We have the perfect opening for you!** **A day in the life of our Customer Service Assistants**: - _Assist in...
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Customer Service Advisor
4 days ago
Manchester, United Kingdom M5 Experience Ltd Full time_**Customer Service **_**Advisor**_**: - Manchester, Deansgate Based**_ - Do you have customer-facing experience but you're tired of retail and hospitality environments?_ - Are you someone who loves to engage with people?_ - Do you have a passion for people?_ - Would you thrive in the right training?_ - A desk job doesn't excite you?_ **We have the perfect...
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Customer Service Representative
2 weeks ago
Manchester, United Kingdom M5 Experience Ltd Full time_**Customer Service Representative - Manchester, Deansgate Based**_ - Do you have customer-facing experience but you're tired of retail and hospitality environments?_ - Are you someone who loves to engage with people?_ - Do you have a passion for people?_ - Would you thrive in the right training?_ - A desk job doesn't excite you?_ **We have the perfect...
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Head of Digital Experience
3 days ago
Manchester, United Kingdom N BROWN Full timeAbout UsN Brown is a leading digital retailer with a unique proposition. We serve our customers through three core brands, and our goal is to create an exceptional digital experience that exceeds their expectations.Job SummaryWe're seeking a talented Head of Digital Product Management to lead our product development team in Manchester. As a key member of our...
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Head of Technical Leadership
3 weeks ago
Manchester, United Kingdom Gamma Full timeAbout the RoleAs our Head of Engineering, you'll be responsible for leading a large engineering team, instilling passion and ownership, and collaborating across departments. You'll oversee smooth and timely product releases, coordinating version control, testing, and risk management.You'll also champion technical debt prioritisation, bridge the gap between...
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Customer Experience Manager
3 days ago
Manchester, United Kingdom Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...