Head of Customer Strategy and Operations

Job Description:We are seeking an experienced leader to join our team as Head of Customer Service Strategy. As a key member of our leadership team, you will be responsible for developing and executing a customer-centric approach that drives operational excellence across customer experience, insight, and service delivery functions.Your Key...

**Head of Brand, Customer Strategy and Planning** £100,000 - £110,000 plus excellent benefits (Work Level 4) Manchester city centre - hybrid working, with a requirement to be in the office two days a week including Wednesdays We have an exciting opportunity for a Head of Brand, Customer Strategy and Planning to join our team at Co-op. In this executive...

The Head of Customer Operations is a senior role within the organization, reporting to the Director, Customer Success. - Our Customer Success (CS) team are responsible for the overall service we provide to our customers, whether this is the onboarding of new customers to the in-life servicing of existing customers, our aim is to build strong relationships...

Job DescriptionTMS Global, a wholly owned subsidiary of DS Smith PLC, is a leading global provider of corrugated packaging solutions. As a Head of Technology, you will play a crucial role in shaping the company's technology strategy and driving transformational change across the organisation.About YouWe are looking for an experienced professional who can...

Job Title: Head of IT Strategy and DevelopmentLocation: Manchester / CheshireAbout the Company:Adria Solutions Ltd is a growing company committed to using cutting-edge technology to support our business objectives and deliver seamless operational efficiency.Job Description:We are looking for a Head of IT Strategy and Development to lead our IT innovation,...

**About Avalere Health** Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries. Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital...

About the RoleWe are looking for a highly skilled Head of Design Strategy to lead our design efforts and develop innovative solutions that meet business objectives.The successful candidate will have experience in design strategy, team leadership, and stakeholder engagement. They will be responsible for developing and implementing effective design strategies...

Are you looking for your next Head of Customer challenge, combining your experience of customer insight and how to embed that into action across the organisation and support decisions being made? Have you got a passion for managing our Contact Centre, giving first class customer service, managing the customer experience and technology supporting our customer...

The Head of Centre Operations will drive both operational leadership and delivery of the research strategy and portfolio of the MCRC. They will be responsible for the strategic management, research development, stakeholder management, business engagement and commercialisation activities in order to maximise the research opportunities and impact for the MCRC...

Blue Pelican Group Careers is looking for a Head of Technical Strategy to lead our mobile services team. As a senior technical expert, you will be responsible for developing and implementing our technical strategy, roadmap, and high-level designs.You will work closely with internal teams, leadership, and suppliers to deliver innovative solutions that improve...

Key ResponsibilitiesLead the TSOC operation, ensuring efficient workflow management processes.Develop and implement strategies to drive customer satisfaction and team success.Work closely with Heads of Function to review development plans and succession strategies.Create stakeholder mappings that align with changing customer needs.Lead programmes to trial...

**Job Overview**We are seeking a highly skilled Head of Strategy to lead our team and drive business growth. The ideal candidate will have experience in a similar role, with a proven track record of leading client relationships and mentoring others.This is an exciting opportunity for someone who wants to make a real impact at Havas Lynx Group. As the Head of...

We are looking for a highly skilled Head of Marketing Strategy to join our team at Forward Role.About the RoleThis is a key leadership position that will drive the growth and success of our business through innovative marketing strategies.You will be responsible for developing and executing cross-functional plans to achieve sales targets, increase brand...

About the RoleIn this pivotal position as the Head of Cybersecurity Strategy, you will lead the development and implementation of our organization's comprehensive cybersecurity strategy. Your expertise will guide us in staying ahead of emerging threats and protecting our assets.Responsibilities:Oversee the 24/7 operations of the SOC, ensuring that security...

Care & Community Ltd are currently recruiting a Head of Operations to cover our services supporting 16-18-year-old care leavers in embracing their independence and developing key life skills after leaving the care system in a supportive, nurturing environment. The Head of Operations will take a proactive leadership role to strengthen and enhance models of...

We are a fast-paced cyber security start up dedicated to helping organisations navigate and make sense of highly critical information. As our Head of Data Strategy, you will play a key role in shaping our data engineering strategy and driving business growth through data-driven decision making.Job ResponsibilitiesYour key responsibilities will...

We are The Hut Group, a global technology company with a passion for innovation and creativity. Our team is dedicated to delivering exceptional experiences for our customers and partners.About The JobWe're looking for an experienced Head of Content to join our team and lead the charge in crafting social-first storytelling that sparks conversations and...

**Join the UK’s most dynamic collection of hotels and restaurants** At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

About the Role:We're seeking an exceptional Head of Technical Strategy to guide the evolution of serverless event-driven systems in an AWS environment while helping to scale the product engineering department to 300+ people.The successful candidate will own and implement the technical strategy, ensure a rewarding working environment for Software Engineers,...

**Job Title:** Head of Operations - Coffee/Daytime **Location:** Manchester **Salary:** Up to £65,000 **About the Company** We are a fast-moving, innovative company with a diverse portfolio of operations.As we expand into a new chapter, we are launching a brand-new entity focused on coffee and daytime dining, with exciting new openings planned for 2025.This...