Head of Customer Service Strategy
4 days ago
Job Description:
We are seeking an experienced leader to join our team as Head of Customer Service Strategy. As a key member of our leadership team, you will be responsible for developing and executing a customer-centric approach that drives operational excellence across customer experience, insight, and service delivery functions.
Your Key Responsibilities:
- Develop and execute a comprehensive customer strategy, aligning with organisational goals to improve service quality and increase patronage.
- Lead Contact Centre, Complaints, and Customer Information teams, driving performance against key metrics like Net Promoter Score (NPS) and Service Level Agreements (SLAs).
- Leverage data and technology to identify barriers, enhance customer journeys, and implement real-time solutions for incidents, delays, and travel updates.
About Our Client:
Our client is a leading organisation in the travel industry, committed to delivering seamless, customer-centric experiences. They are currently undergoing transformative change to better serve their diverse community.
What We Offer:
- A competitive salary of £85,000, plus a final value pension scheme.
- Hybrid working, combining flexibility with the need to be visible in leadership.
- The chance to make a tangible impact on how Greater Manchester's transport network serves its diverse community.
-
Customer Service Apprenticeship
7 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Head of Customer Strategy and Operations
4 days ago
Manchester, United Kingdom Page Personnel Full timeTransform Public Services in Greater ManchesterWe are seeking an experienced leader to drive customer excellence and innovation in the transport network. As Head of Customer, you'll champion the voice of the customer, developing a comprehensive strategy to improve service quality and increase patronage.About the JobKey Responsibilities: Strategic Leadership,...
-
Head of Brand, Customer Strategy and Planning
6 months ago
Manchester, United Kingdom Coop Full time**Head of Brand, Customer Strategy and Planning** £100,000 - £110,000 plus excellent benefits (Work Level 4) Manchester city centre - hybrid working, with a requirement to be in the office two days a week including Wednesdays We have an exciting opportunity for a Head of Brand, Customer Strategy and Planning to join our team at Co-op. In this executive...
-
Head of Customer Service
6 months ago
Manchester, United Kingdom Easidrive Full time**Who we are!** We are a nationwide team working towards and guaranteeing the same goal; making a difficult journey easier. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times. We take care of people who have been involved in accident by: - Fixing their car - Providing them with a...
-
Head of Design Strategy
1 day ago
Greater Manchester, United Kingdom Department of Work & Pensions - Digital Full timeAbout the RoleWe are looking for a highly skilled Head of Design Strategy to lead our design efforts and develop innovative solutions that meet business objectives.The successful candidate will have experience in design strategy, team leadership, and stakeholder engagement. They will be responsible for developing and implementing effective design strategies...
-
Head of Customer
2 months ago
Manchester, United Kingdom CV-Library Full timeAre you looking for your next Head of Customer challenge, combining your experience of customer insight and how to embed that into action across the organisation and support decisions being made? Have you got a passion for managing our Contact Centre, giving first class customer service, managing the customer experience and technology supporting our customer...
-
Head of Digital Strategy and Roadmap
4 days ago
Manchester, United Kingdom N Brown Group Full timeN Brown Group is looking for an exceptional Head of Digital Strategy and Roadmap to join our leadership team. As a key member of the executive team, you will be responsible for developing and executing a comprehensive digital product strategy, driving business growth through innovative solutions and experiences.Key Responsibilities:Define and deliver...
-
Head of Strategy Leader
4 days ago
Manchester, United Kingdom Havas Lynx Full time**Job Overview**We are seeking a highly skilled Head of Strategy to lead our team and drive business growth. The ideal candidate will have experience in a similar role, with a proven track record of leading client relationships and mentoring others.This is an exciting opportunity for someone who wants to make a real impact at Havas Lynx Group. As the Head of...
-
Head of Marketing Strategy
4 days ago
Manchester, United Kingdom Forward Role Full timeWe are looking for a highly skilled Head of Marketing Strategy to join our team at Forward Role.About the RoleThis is a key leadership position that will drive the growth and success of our business through innovative marketing strategies.You will be responsible for developing and executing cross-functional plans to achieve sales targets, increase brand...
-
Head of Tax Strategy
1 month ago
Manchester, United Kingdom Network Plus Services Full timeJob DescriptionHead of Tax RoleNetwork Plus Services is seeking an experienced Head of Tax to join their team. As a key member of the organisation, this role will be responsible for leading the tax strategy and compliance across the Group.The successful candidate will have strong commercial acumen and the ability to influence senior stakeholders. They will...
-
Head of Technical Strategy
1 day ago
Manchester, United Kingdom Blue Pelican Group Careers Full timeBlue Pelican Group Careers is looking for a Head of Technical Strategy to lead our mobile services team. As a senior technical expert, you will be responsible for developing and implementing our technical strategy, roadmap, and high-level designs.You will work closely with internal teams, leadership, and suppliers to deliver innovative solutions that improve...
-
Head of Data Strategy
4 days ago
Manchester, United Kingdom Michael Page Full timeWe are a fast-paced cyber security start up dedicated to helping organisations navigate and make sense of highly critical information. As our Head of Data Strategy, you will play a key role in shaping our data engineering strategy and driving business growth through data-driven decision making.Job ResponsibilitiesYour key responsibilities will...
-
Head Of System Service
5 days ago
Manchester, United Kingdom Omega Resource Group Full timeJob Title: Head of System Service Location: Remote – Covering the North of England Pay Range/details: £50,000 to £60,000 per annum + 10% Annual Bonus Contract Type: Permanent Omega Resource are now supporting a well-known and globally recognised specialist within the industrial print industry, with a 170+ year history in combining innovation and...
-
Head of Content Strategy
4 days ago
Manchester, United Kingdom The Hut Group Full timeWe are The Hut Group, a global technology company with a passion for innovation and creativity. Our team is dedicated to delivering exceptional experiences for our customers and partners.About The JobWe're looking for an experienced Head of Content to join our team and lead the charge in crafting social-first storytelling that sparks conversations and...
-
Head of Technical Strategy
4 days ago
Manchester, United Kingdom Manchester Digital Full timeAbout the Role:We're seeking an exceptional Head of Technical Strategy to guide the evolution of serverless event-driven systems in an AWS environment while helping to scale the product engineering department to 300+ people.The successful candidate will own and implement the technical strategy, ensure a rewarding working environment for Software Engineers,...
-
Head of Strategy
6 months ago
Manchester, United Kingdom Avalere Health Full time**About Avalere Health** Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries. Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital...
-
Head of Financial Strategy
2 days ago
Manchester, United Kingdom Travel Counsellors Full timeWe are looking for an experienced Head of Financial Strategy to join our team.In this role, you will be responsible for developing and implementing financial strategies that align with our business goals.You will work closely with senior leadership to drive performance and manage risk, and will have the opportunity to make a real impact on the...
-
Head of IT Strategy and Development
4 weeks ago
Manchester, United Kingdom Adria Solutions Ltd Full timeJob Title: Head of IT Strategy and DevelopmentLocation: Manchester / CheshireAbout the Company:Adria Solutions Ltd is a growing company committed to using cutting-edge technology to support our business objectives and deliver seamless operational efficiency.Job Description:We are looking for a Head of IT Strategy and Development to lead our IT innovation,...
-
Head of Brand Strategy
1 month ago
Manchester, United Kingdom Forsyth Barnes Full timeCompany OverviewForsyth Barnes is a pioneering beauty brand known for its organic approach and record-breaking achievements.SalaryThe salary for this role is up to £100,000 + bonus and benefits, reflecting the company's commitment to attracting top talent.Job DescriptionThis is an exceptional opportunity to join a dynamic team as the new Head of Marketing....
-
Head of CX and VC Strategy
6 days ago
Greater Manchester, United Kingdom Bupa Full timeWe are seeking an experienced leader to join our team as Head of CX and VC Strategy. As a key member of our OHCM Leadership Team, you will play a crucial role in shaping and executing our customer experience agenda. Your expertise will help us deliver exceptional customer experiences that meet the evolving needs of our customers.Key ResponsibilitiesCreate a...