Head of CX and VC Strategy

About the JobWe are seeking an experienced professional to join our team as the Head of Customer Experience & Vulnerable Customer. The successful candidate will work closely with the Director of Service Design & Implementation and the OHCM Leadership Team to create a compelling strategy, roadmap, and structure to deliver on our CX & VC agenda.This role...

Role OverviewThe estimated annual salary for this position is £90,000 - £120,000.Bupa is a leading healthcare company with a purpose to help people live longer, healthier, happier lives. As the Head of Customer Experience & Vulnerable Customer, you will be responsible for creating and embedding a compelling CX and VC vision and roadmap, delivering 70% of...

Key ResponsibilitiesDevelop and implement a comprehensive CX and VC strategy aligned with Bupa's overall business objectives.Lead the design and delivery of a new 'always on' CX programme, embedding a 'customer first' culture in all future transformation activity.Establish effective reporting and tracking mechanisms to quantify and evidence the contribution...

Our client is a Manchester based not-for-profit organisation. **Role purpose** - To deliver a seamless customer experience across all stages and touchpoints in the customer journey helping our client to continually achieve greater customer satisfaction and increased efficiency. - To play a key role in outlining and shifting how customers perceive our client...

Transformational CX leaderSenior leadership role in ManchesterAbout Our Client This forward-thinking organisation plays a pivotal role in shaping public services across Greater Manchester, focusing on delivering seamless, customer-centric experiences. Committed to innovation, inclusivity, and operational excellence, the company is undergoing transformative...

Transformational CX leader Senior leadership role in Manchester About Our Client This forward-thinking organisation plays a pivotal role in shaping public services across Greater Manchester, focusing on delivering seamless, customer-centric experiences.Committed to innovation, inclusivity, and operational excellence, the company is undergoing transformative...

Transformational CX leaderSenior leadership role in ManchesterAbout Our ClientThis forward-thinking organisation plays a pivotal role in shaping public services across Greater Manchester, focusing on delivering seamless, customer-centric experiences. Committed to innovation, inclusivity, and operational excellence, the company is undergoing transformative...

Transformational CX leader Senior leadership role in Manchester About Our Client This forward-thinking organisation plays a pivotal role in shaping public services across Greater Manchester, focusing on delivering seamless, customer-centric experiences. Committed to innovation, inclusivity, and operational excellence, the company is undergoing...

What if your expertise could help someone, somewhere, to live a better life? Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.3 million HCPs into taking action against second heart attacks to proving to the world that eczema isn’t a skin condition. Havas...

What if your expertise could help someone, somewhere, to live a better life? Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.3 million HCPs into taking action against second heart attacks to proving to the world that eczema isn’t a skin condition. Havas...

**Who are we looking for?** We are seeking a **CX Consultant Lead** to join our Manchester based team. In this role you will play a pivotal part in developing and maintaining a team of CX Consultants who will play a crucial role in supporting our existing customers and collaborating with internal Sales team to scope solutions to our customers...

Senior CX RoleWe are seeking an experienced Senior CX Strategist to transform the way customers interact with and experience services across digital, operational, and strategic channels. This is an exciting opportunity to redefine customer journeys, modernise outdated processes, and deliver a truly customer-first approach for a high-profile public-facing...

Location: Greater Manchester | Salary: £85,000 + Benefits Hybrid Working: Minimum 3 Days Office-Based Are you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment? This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's key...

Location: Greater Manchester | Salary: £85,000 + Benefits Hybrid Working: Minimum 3 Days Office-Based Are you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment? This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's...

Location: Greater Manchester | Salary: £85,000 + Benefits Hybrid Working: Minimum 3 Days Office-Based Are you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment?This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's key public...

Location: Greater Manchester | Salary: £85,000 + Benefits Hybrid Working: Minimum 3 Days Office-Based Are you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment? This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's key...

Location: Greater Manchester | Salary: £85,000 + BenefitsHybrid Working: Minimum 3 Days Office-BasedAre you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment? This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's key public...

Location: Greater Manchester | Salary: £85,000 + BenefitsHybrid Working: Minimum 3 Days Office-BasedAre you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment? This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's key public...

Location: Greater Manchester | Salary: 85,000 + Benefits Hybrid Working: Minimum 3 Days Office-Based Are you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment? This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's key...

**Overall purpose of the role** The Head of the President and Vice-Chancellor’s Office plays a critical role in supporting the P&VC. It is a unique relationship which relies on implicit trust, integrity, openness and understanding. On occasion it may call for diplomacy and challenge within the context of an overarching relationship based on shared values...