Head of CX

Our client is a Manchester based not-for-profit organisation. **Role purpose** - To deliver a seamless customer experience across all stages and touchpoints in the customer journey helping our client to continually achieve greater customer satisfaction and increased efficiency. - To play a key role in outlining and shifting how customers perceive our client...

Transformational CX leaderSenior leadership role in ManchesterAbout Our Client This forward-thinking organisation plays a pivotal role in shaping public services across Greater Manchester, focusing on delivering seamless, customer-centric experiences. Committed to innovation, inclusivity, and operational excellence, the company is undergoing transformative...

About the JobWe are seeking an experienced professional to join our team as the Head of Customer Experience & Vulnerable Customer. The successful candidate will work closely with the Director of Service Design & Implementation and the OHCM Leadership Team to create a compelling strategy, roadmap, and structure to deliver on our CX & VC agenda.This role...

Location: Greater Manchester | Salary: £85,000 + Benefits Hybrid Working: Minimum 3 Days Office-Based Are you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment? This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's...

Location: Greater Manchester | Salary: £85,000 + Benefits Hybrid Working: Minimum 3 Days Office-Based Are you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment? This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's key...

Location: Greater Manchester | Salary: £85,000 + Benefits Hybrid Working: Minimum 3 Days Office-Based Are you a visionary leader with a passion for delivering exceptional customer experiences in a dynamic, regulated environment? This is your opportunity to shape the customer journey and lead transformational change for one of Greater Manchester's key...

Role OverviewThe estimated annual salary for this position is £90,000 - £120,000.Bupa is a leading healthcare company with a purpose to help people live longer, healthier, happier lives. As the Head of Customer Experience & Vulnerable Customer, you will be responsible for creating and embedding a compelling CX and VC vision and roadmap, delivering 70% of...

INFO - SALARY: - £60000 - £75000 LOCATION Manchester - JOB TYPE - Permanent **CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)** **£60,000 - £75,000** **UK REMOTE-FIRST** Are you a CX leader with a passion for driving meaningful change through insights? Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to...

We wish to recruit an individual to provide proactive confidential, high level Executive Assistant, administrative and project support to the Vice Dean and Head of School (HoS) and Head of School Operations (HoSO), which includes acting as the primary point of contact for the school Office. They will additionally provide administrative support to the School...

Overview You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and...

The role of the Senior Account Manager is to provide consistency in the client relationship and operational/project management of our healthcare accounts, driving excellence in our processes to deliver high-quality creative work for an accurate and fair price, delighting clients through excellent customer service in our daily project management and the end...

The Head of Centre Operations will drive both operational leadership and delivery of the research strategy and portfolio of the MCRC. They will be responsible for the strategic management, research development, stakeholder management, business engagement and commercialisation activities in order to maximise the research opportunities and impact for the MCRC...

The Directorate of Finance is seeking to appoint an outstanding individual to the position of Head of Finance (Senior Finance Business Partner). This is a permanent position as a key member of the Senior Finance Team. **Overall Purpose** The Head of Finance (Senior Finance Business Partner) is a member of the University Finance team working under the...

Do you have experience managing a multi-channel fundraising programme? Are you looking for the opportunity to build your career in a sector-leading fundraising team? If you answered yes to the above, then this could be the ideal role for you. As Head of Regular Giving, you’ll take the lead on one of the largest - and most exciting - mass fundraising...

**Overall Purpose of the Job** The Head of School/Directorate Finance is a member of the Directorate of Finance working under the guidance of the Head of Faculty Financial Reporting and Analysis. You will work alongside Heads of School/Directors/Senior Managers as a business partner to provide operational and strategic support on all financial matters. You...

**About IT Services** IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. **The Team** Are you a seasoned professional in Service Design and Transition, with a passion for leading transformative initiatives...

As a highly skilled Administrative Support Specialist, you will provide exceptional support to the Vice Dean and Head of School, and Director of Operations, ensuring the smooth operation of the School.Key responsibilities will include:Proactive diary management and email triage, demonstrating a high level of professionalism and discretion.Ensuring the...

**Summary**: We are looking for a new Head of Communications to lead our small and busy communications team. Communications has a key role to play at RSH and in our regulation of the sector. You will be joining us at an exciting time as we grow and change to take on additional powers and responsibilities, which will help us drive improvement in social...

We are seeking an enthusiastic and experienced Portfolio Management Office professional to join the Strategic Change Office as the Head of PMO. The SCO team deliver transformational change for the oganisation, supporting the delivery of the Universitys strategic plan. The role holder will be a member of the Strategic Change Office Leadership Team and will...

Head of Marketing - Financial Services - Clayton-le-MoorsCompany DescriptionAt Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers...