Digital CX Strategist

2 days ago


Manchester, United Kingdom Michael Page Full time
Senior CX Role

We are seeking an experienced Senior CX Strategist to transform the way customers interact with and experience services across digital, operational, and strategic channels. This is an exciting opportunity to redefine customer journeys, modernise outdated processes, and deliver a truly customer-first approach for a high-profile public-facing organisation.

About the Job:
  • Redefine customer journeys: Lead the modernisation of processes, systems, and touchpoints to create seamless, user-friendly experiences.
  • Owning the digital customer experience: Take ownership of digital channels - website, app, and chat - and develop a strategy to improve how customers access services.
  • Championing safety and trust: Explore how technology and customer insights can improve safety and confidence for users.

Your Skills:
  • Proven experience leading customer experience transformation, driving improvements across multiple platforms and touchpoints.
  • A strong understanding of digital platforms (websites, apps, chat), with the ability to manage technical teams through enhancements and updates.
  • A customer-first mindset, with the ability to identify challenges, improve journeys, and deliver real, measurable outcomes.

What We Offer:
  • Estimated salary: £85,000 per annum.
  • Hybrid working, Manchester-based (3+ days per week).
  • 28 days holiday plus bank holidays.
  • Excellent pension scheme.
  • Healthcare benefits.

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