Digital CX Strategist
2 days ago
We are seeking an experienced Senior CX Strategist to transform the way customers interact with and experience services across digital, operational, and strategic channels. This is an exciting opportunity to redefine customer journeys, modernise outdated processes, and deliver a truly customer-first approach for a high-profile public-facing organisation.
About the Job:
- Redefine customer journeys: Lead the modernisation of processes, systems, and touchpoints to create seamless, user-friendly experiences.
- Owning the digital customer experience: Take ownership of digital channels - website, app, and chat - and develop a strategy to improve how customers access services.
- Championing safety and trust: Explore how technology and customer insights can improve safety and confidence for users.
Your Skills:
- Proven experience leading customer experience transformation, driving improvements across multiple platforms and touchpoints.
- A strong understanding of digital platforms (websites, apps, chat), with the ability to manage technical teams through enhancements and updates.
- A customer-first mindset, with the ability to identify challenges, improve journeys, and deliver real, measurable outcomes.
What We Offer:
- Estimated salary: £85,000 per annum.
- Hybrid working, Manchester-based (3+ days per week).
- 28 days holiday plus bank holidays.
- Excellent pension scheme.
- Healthcare benefits.
-
CX Strategist
7 months ago
Manchester, United Kingdom Havas Lynx Group Full timeWhat if your expertise could help someone, somewhere, to live a better life? Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.3 million HCPs into taking action against second heart attacks to proving to the world that eczema isn’t a skin condition. Havas...
-
Cx Strategist
6 months ago
Manchester, United Kingdom Havas Lynx Group Full timeWhat if your expertise could help someone, somewhere, to live a better life? Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.3 million HCPs into taking action against second heart attacks to proving to the world that eczema isn’t a skin condition. Havas...
-
Digital Communications Strategist
2 days ago
Manchester, United Kingdom Manchester Digital Full timeAbout Manchester Digital">Manchester Digital is a leading digital industry employer, and we are looking for a highly skilled Digital Communications Strategist to join our team.Job Summary:">We are seeking an experienced professional to develop awareness of new online safety rules among B2B services in scope of the Act. The successful candidate will work...
-
Digital Marketing Strategist
4 days ago
Manchester, United Kingdom Manchester Digital Full timeManchester Digital is looking for a highly skilled Digital Marketing Strategist to join our team.About the RoleThe estimated salary for this role is £45,000 - £60,000 per annum, depending on experience.We are seeking an experienced Senior SEO Consultant to help us drive business growth through effective search engine optimisation strategies. In this role,...
-
Digital Media Strategist
1 day ago
Manchester, United Kingdom Better placed recruitment Full timeJob Title: Digital Media StrategistSalary: £35,000 - £45,000A top digital agency in Manchester is seeking an experienced Digital Media Strategist to join their team. As a Digital Media Strategist, you will play a key role in developing and executing paid media campaigns that drive business results.About the Role:As a Paid Media Manager, you will be...
-
Cx Consultant Lead
6 months ago
Manchester, United Kingdom Gamma Telecom Full time**Who are we looking for?** We are seeking a **CX Consultant Lead** to join our Manchester based team. In this role you will play a pivotal part in developing and maintaining a team of CX Consultants who will play a crucial role in supporting our existing customers and collaborating with internal Sales team to scope solutions to our customers...
-
Digital Marketing Strategist
11 hours ago
Manchester, United Kingdom Harnham Full timeDigital Marketing StrategistJob Description:We are looking for a Digital Marketing Strategist to join our team and help drive the development and deployment of data products for Marketing teams.The role involves combining technical expertise and business acumen to translate technical concepts into actionable business terms.Responsibilities will include...
-
Principal IT Strategist
3 weeks ago
Manchester, United Kingdom DWP Digital Full timeDWP Digital is seeking a highly skilled Principal IT Strategist to join our team. As a key member of our strategic leadership group, you'll be responsible for developing and implementing technology strategies that drive business growth and excellence.The successful candidate will have a strong background in IT strategy and technical leadership, with...
-
Digital Marketing Strategist
4 weeks ago
Manchester, United Kingdom THG Full timeAbout THGWe're a fast-growing, global technology company that specializes in direct-to-consumer brand management. Our portfolio includes leading brands like Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our integrated digital commerce ecosystem, THG Ingenuity.We handle everything in-house, including tech, content creation, e-commerce,...
-
Lead Cx Consultant
2 weeks ago
Manchester, United Kingdom Gamma Full timeA bit about us Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME...
-
CX Team Lead
2 days ago
Manchester, United Kingdom Gamma Full timeAbout Gamma: We are Gamma, a leading provider of Unified Communications as a Service (UCaaS) solutions, serving the UK, German, Spanish, and Benelux business markets. Our company is expanding its UCaaS presence in Europe, focusing on digital automation and delivering Gamma-powered services to SME customers through a network of channel partners.Your Job...
-
Digital Marketing Strategist
4 weeks ago
Manchester, United Kingdom The Hut Group Full timeJob Title: Digital Marketing StrategistEstimated Salary: £40,000 - £60,000 per yearAt The Hut Group, we are seeking a highly skilled Digital Marketing Strategist to join our team. As a key member of our digital marketing department, you will be responsible for developing and implementing effective digital marketing campaigns across various channels.Job...
-
Digital Growth Strategist
4 weeks ago
Manchester, United Kingdom Dentsu Full timeAbout the OpportunityWe are looking for a talented Digital Growth Strategist to join our team in Manchester or London.This is a permanent role that offers a competitive salary of £90,000 - £120,000 per annum, depending on experience and qualifications.The ideal candidate will have a strong background in digital marketing, with experience of developing and...
-
Digital Campaigns Strategist
2 days ago
Manchester, United Kingdom Focus 5 Recruitment Ltd Full timeJob Description: Digital Campaigns Strategist - Focus 5 Recruitment Ltd About the JobWe are seeking an experienced Digital Campaigns Strategist to join our client's marketing team. As a key member of the team, you will be responsible for setting up and monitoring campaigns and automations, providing strategic technical support to the marketing team.The ideal...
-
Digital Product Strategist
3 weeks ago
Manchester, United Kingdom Apadmi Ltd Full timeJob OverviewWe are seeking a skilled Digital Product Strategist to join our team at Apadmi Ltd.
-
User Experience Strategist
2 days ago
Manchester, United Kingdom DWP Digital Full time £83,957User Experience StrategistWe're seeking an experienced User Experience Strategist to lead our UX efforts and ensure our digital services are intuitive, engaging, and meet our users' needs.With a strong background in UX and a talent for stakeholder engagement, you'll be instrumental in developing and implementing our UX strategy.You'll enjoy a competitive...
-
Digital Conversion Strategist
12 hours ago
Manchester, United Kingdom Harnham Full timeJob Title: Digital Conversion StrategistWe are seeking an experienced Digital Conversion Strategist to join our team at Harnham. As a key member of our performance marketing agency, you will be responsible for growing and developing our CRO proposition.The successful candidate will have good technical skills and excellent client-facing abilities. You will...
-
Digital Brand Strategist
4 days ago
Manchester, United Kingdom Enspec Power Ltd Full timeJob Title:Digital Brand StrategistAbout the Role:We are seeking an experienced Digital Brand Strategist to join our team at Enspec Power Ltd. As a key member of our marketing department, you will be responsible for developing and implementing comprehensive personal branding strategies for our senior leadership team.You will manage and curate personal social...
-
Digital Growth Strategist
3 weeks ago
Manchester, United Kingdom Qodea Full timeAbout the RoleWe are seeking a highly skilled Digital Growth Strategist to join our team at Qodea. As a key member of our marketing department, you will be responsible for driving customer acquisition and revenue growth across two key sectors: Financial Services and Insurance (FSI) and Manufacturing and Industry (M&I).You will work closely with...
-
Lead CX Consultant
3 weeks ago
Manchester, United Kingdom Gamma Full timeA bit about us Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME...