Customer Care Administrator
1 week ago
Job descriptionAcorn Property Group is a highly innovative property developer who is looking for a Customer Care Administrator to join our Bristol team.
Key responsibilities include: Handling all incoming customer queries and requests via defect reporting system and telephone Dealing with incoming and outgoing correspondence Working closely with 3rd party suppliers / Site teams and in-house departments to ensure customers' needs are met at all times Maintaining a database of customer information Monitoring incoming job tickets and distributing where required Liaising with residents and contractors, arranging access, updating on any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
Coordinating remedial works Scheduling Post Completion meetings with residents Performing administrative tasks as assigned by the Customer Care Manager Referring problematic issues that they cannot solve to management Escalating enquiries to the appropriate team, when necessary Qualifications, experience and skills: Previous experience within a similar position Impeccable written and spoken English Concise record keeping and time management Demonstrable customer service skills Ability to prioritise, work efficiently and use initiative and problem-solving skills when situations are presented React to situations in a calm and professional manner Ability to work under pressure whilst maintaining attention to detail Ability to adapt to evolving processes and adopt new procedures Proactive attitude Proficient IT skills Ownership of tasks and databases Sense of urgency Job Types: Permanent, Full-time Benefits: Additional leave Company events Company pension Cycle to work scheme Life insurance Private medical insurance Referral programme Sick pay Schedule: Monday to Friday 8.30 – 5.00 Ability to commute/relocate: Bristol BS8 4AH: reliably commute or plan to relocate before starting work (required) Education: A-Level or equivalent (preferred) Experience: customer service: 1 year (preferred) Experience in the housebuilding industry
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