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Administrator

1 month ago

Dudley Wood, United Kingdom Abl Health Ltd Full time

Job summary Have you worked in Healthcare/Community or a GP setting as an Administrator and want to come and make a difference to our smoking cessation service?The role will provide administration support for a smoking cessation service.
The post holder will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the funding bodies.The role is key to the effectiveness and efficient functioning of the service, therefore will require robust organisational, communication skills and a positive approach to customer service.RolePurpose: You will provide administrativesupport to the Sandwell Service.
You will work with the Service Lead and therest of the team to ensure the smooth running of the office and theadministration of the programs to meet targets and deadlines.
Responsible for arange of administration, you will be based in our Sandwell Office.
Main duties of the job You will provide a range of administration duties for the service,including patient and health professional letters, patient database updates,appointment bookings, telephone queries, and liaising with health professionalsand colleagues.
About us ABL is an exciting fast-paced, growing community health organisation.
Asan experienced, CQC registered, provider of community health services, we arepassionate about delivering evidence-based, innovative, effective, and relevanthealth care services in partnership with individuals, communities, andstakeholders.We are a values-driven organisation, dedicated to reducing healthinequalities and improving peoples lives.
We would love to hear from you ifyou would like the opportunity to work within a team of committed professionalsand you share our values of designing and delivering health services that are: Job description Job responsibilities Your key responsibilities will be:You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.
Ability and experience of working to own initiative in an administration role.
Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence.
To follow established systems for allocation and completion of work.
Providing professional administration services to clients and identifying specific needs.
Manage and maintain confidential patient files on a database and paper.
Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
Book appointments for clients and use appropriate calendar software.
Record client data accurately on the appropriate service database.
To exchange information using IT systems, including Excel and Word.
Use word processing, spreadsheet, and in-house database.
Be able to encourage and assess the client`s readiness for specific behaviour change Work with service leads to source new venues.
Weekly monitoring of workload and service targets.
General administration (record keeping, filing, etc.)
Person Specification Experience Essential Demonstrable experience in an administration role Experience of working in a team environment Desirable Experience in a health care setting Community health provider, GP Practice, Hospital Skills & Knowledge Essential Experience with databases Excellent interpersonal skills Excellent communication skills including listening, verbal and written Excellent telephone manner Ability to work under high pressure and in a fast-paced environment Excellent organizational and time management skills Efficient problem-solving skills Desirable Experience of undertaking audits Understanding and evidence of adhering to information governance and data protection policies Experience with software packages in health care settings Job Specific Requirements Essential Flexible to Cover Evenings and Weekends with time off to meet business needs Qualifications Essential GCSE Level in Maths and English or equivalent NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience Desirable NVQ 3 level in a relevant subject