Sc Service Catalogue Manager
3 days ago
SC Service Catalogue Manager * Clearance: SC * Location: Salisbury * Start: ASAP * Duration: initially running for 6 months (extensions are expected) * IR35: Inside * Rate: £negotiable Role: * Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to compliance.
* Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
* Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.
* Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
* Ensure that all service levels adhere as per best practices.
* Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented.
Skills and Experience: * ITIL V4 Foundation certification required, further ITIL certifications are desired * Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
* Proficiency in data analysis * Strong understanding of service management principles and practices.
* Ability to work collaboratively with cross-functional teams.
* Detail-oriented with organisational skills APPLY NOW
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply.
Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
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