Service Level Reporting Manager

1 day ago

Salisbury, United Kingdom LA International Computer Consultants Ltd Full time
Job Description

We have an urgent requirement for an SC cleared Service Level Reporting Manager on an initial 6 month contract. The role will be based fully onsite, Salisbury.
Key Responsibilities:
- Develop and Maintain Service Catalogue: Create, update, and manage the IT service catalogue, ensuring all services are accurately described and categorised.
- Stakeholder Engagement: Collaborate with IT service owners, business units, and other stakeholders to gather requirements and ensure the catalogue meets their needs.
- Service Documentation: Ensure all service descriptions, SLAs, and related documentation are complete, accurate, and up to date.
- Continuous Improvement: Regularly review and improve the service catalogue to enhance usability and relevance.
- Training and Support: Provide training and support to users of the service catalogue, ensuring they understand how to access and utilise the information.
- Reporting and Metrics: Develop and maintain metrics to measure the effectiveness and usage of the service catalogue.
Essential Skills & Experience
- Experience with service catalogue management tools.
- Strong understanding of ITIL framework and service management principles.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong organisational and project management skills.
- Proficiency in IT service management tools and software.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

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