Service Level Reporting Manager
1 week ago
Service Level Reporting Manager
Max Supplier Charge Rate: Market Rate
Clearance required: SC
Interview process: Teams
Location: Sailsbury (100% Office based)
IR35 Status: Capgemini Mandated PAYE only
We are heading up a recruitment drive for a global consultancy that require a Service Level Reporting Manager to join them on a major defence project that's based in Salisbury.
Job Description:
Your role
Develop and Maintain Service Catalogue: Create, update, and manage the IT service catalogue, ensuring all services are accurately described and categorised.
Stakeholder Engagement: Collaborate with IT service owners, business units, and other stakeholders to gather requirements and ensure the catalogue meets their needs.
Service Documentation: Ensure all service descriptions, SLAs, and related documentation are complete, accurate, and up to date.
Continuous Improvement: Regularly review and improve the service catalogue to enhance usability and relevance.
Training and Support: Provide training and support to users of the service catalogue, ensuring they understand how to access and utilise the information.
Reporting and Metrics: Develop and maintain metrics to measure the effectiveness and usage of the service catalogue.
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