Senior Service Desk Analyst

1 month ago


Oxford, United Kingdom Oxford University Hospitals Full time

Job overview Job Ref: IM&TSSalary Scale: Band (£, - £, depending on experience)Hours: , PermanentMembers of the Service Desk team provide both face to face and remote user and system support, covering corporately approved systems, applications and hardware used OUH Digital IT Services & Support's customer organisations.
The post-holder will be responsible for the resolution of incidents involving information systems and related equipment.
Main duties of the job The post-holder will be expected to act as the first point of contact for technical issues, resolving or re-routing support tickets as appropriate and according to service level agreements.
The post-holder will need to pro-actively contribute to the increasing number of first-time fixes performed by the Service Desk and comply with all Service Desk procedures.
Additionally, the post-holder will be expected to contribute towards the creation and maintenance of reports, technical procedure manuals, and standard operating procedures.
Working for our organisation Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country.
It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
For more information on OUH please view Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via the .



  • Oxford, United Kingdom The People Network Full time

    Service Desk Analyst Service Desk Analyst required on a permanent basis for an exciting MSP based near Oxford. As a Service Desk Analyst, you will act as an initial point of contact for external and internal customers providing support to users across the business landscape. Asa Service Desk Analyst, you can expect to receive the following remuneration...


  • Oxford, United Kingdom Corriculo Ltd Full time

    **Support Analyst, Service Desk, 1st / 2nd line, Desktop Support** If you are a keen, enthusiastic and personable Support Analyst or Service Desk Analyst looking for a varied role within a dynamic SME environment, then this is a newly-created opportunity to join a highly-successful, healthcare-focused charity. Whilst the position is offered on a...


  • Oxford, Oxfordshire, United Kingdom Wales Medicines Strategy Group Full time

    As a Senior Service Desk Analyst at Oxford University Hospitals NHS Foundation Trust, you will be responsible for providing high-quality technical support to staff members.Main DutiesRespond to IT-related queries and requests in a timely and professional manner.Work collaboratively with the IT team to resolve complex technical issues.The estimated salary for...


  • Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    About the RoleThe Oxford University Hospitals NHS Foundation Trust's Service Desk team is looking for a skilled Service Desk Analyst to provide technical support to customer organizations. The successful candidate will be responsible for investigating technical issues, resolving or re-routing support tickets as necessary, and contributing to first-time...


  • Oxford, United Kingdom Sanderson Recruitment Plc Full time

    1st Line Desktop Engineer, Windows, O365, Laptop Support & Builds, Service Desk IT Support/Service Desk Analyst/Desktop Support Analyst required for a private sector business based just outside Oxford. Your primary responsibility will involve providing 1st Line IT Support, Window 10, O365, AD etc. You will also be involved in an office relocation project...


  • Oxford, United Kingdom Technet IT Recruitment Limited Full time

    **Service Desk Technician - Onsite** **Oxford** **Salary £25000** Site-based Service Desk Technician required to join a high performing experienced team in Oxford **Some of what you will be doing**: - Performing problem diagnosis and guiding users in a desktop support environment - Providing technical solutions in a customer-centric manner -...


  • Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Service Desk Analyst Job DescriptionThe Oxford University Hospitals NHS Foundation Trust is seeking a skilled Service Desk Analyst to join its team. The successful candidate will be responsible for providing technical support to customer organizations, investigating technical issues, resolving or re-routing support tickets as necessary, and contributing to...


  • Oxford, United Kingdom Air IT Full time

    **1st Line Service Desk Engineer** Oxford Competitive Salary Plus Extensive Benefits (see below) We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a...

  • Support Analyst

    6 days ago


    Oxford, United Kingdom Hays Specialist Recruitment Limited Full time

    Support Analyst, Oxford, £170 per day, 6 month contract, Hybrid. **Support Analyst 6 Month Contract £170 per day Oxford** **Your new role** We are recruiting for a dynamic and experienced Support Analyst to provide technical support, advice and guidance to the business, using the IT Service Desk call management systems and processes. To assist in hardware...


  • Oxford, United Kingdom Air IT Full time

    **Service Desk Team Leader** Oxford, Oxfordshire We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an...


  • Oxford, United Kingdom Air IT Full time

    **1st Line Service Desk Engineer** **Oxford** **Full time, permanent** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the...


  • Oxford, United Kingdom Oxford Health NHS Foundation Trust Full time

    We are looking for an enthusiastic and committed individual to join our pool of Service Desk Administrators, who can work well in a team but autonomously when required. The Service Desk provides first level support to staff relating to HR Systems and pay. Duties include responding to staff queries received by telephone or through the service desk portal,...

  • IT Support Analyst

    5 days ago


    Oxford, United Kingdom ITECCO Full time

    **Role**: IT Support Analyst **Location**: Oxford **Salary**: £22,000 - £25,000 + Bonus I am recruiting for a unique opportunity, for a 1st / 2nd Line, IT Support Analyst to join one of our biggest Biotechnology companies. They are currently looking for an IT Support Analyst for their new and exciting tech department. You will be providing 1st/ 2nd line...


  • Oxford, United Kingdom Morgan Fraser Group Limited Full time

    **Service Desk Team Leader** - Manage the day-to-day workload of the Service Desk Technicians, assigning tasks and monitoring deliverables while offering support, development, and leadership to the team - Proactively seek continuous improvement to all aspects of service desk delivery. - Take ownership of escalated service desk issues. - Plan and coordinate...


  • Oxford, Oxfordshire, United Kingdom Focus Resourcing Group Full time

    Job Title: Senior Financial AnalystAbout the Role:We are seeking a skilled Senior Financial Analyst to join our team at Focus Resourcing Group. As a Senior Financial Analyst, you will play a key role in supporting advisory projects across all Service Lines. This is an exciting opportunity for a highly motivated and experienced professional to contribute to...


  • Oxford, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...


  • Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    About the RoleWe are looking for an IT Service Desk Technician to provide first-line technical support to our customers. As a key member of the team, you will be responsible for troubleshooting and resolving technical issues efficiently.


  • Oxford, United Kingdom Robert Half Full time

    Exciting opportunity to join a growing business based in Oxford as an Software Support Analyst offering up to £30,000 plus excellent opportunities for professional and career development.The Role The Software Support Analyst will be responsible for: providing first line support on technical queries and issues raised work closely with 3rd parties and...


  • Oxford, Oxfordshire, United Kingdom Phoenix Pro Connect Full time

    Phoenix Pro Connect is seeking a talented Senior Financial Analyst to join our investment team. With a competitive salary of $85,000 per annum, you will play a crucial role in supporting the accounting operations and ensuring accurate financial reporting.Key Responsibilities:External audits: Collaborate with external auditors during quarterly reviews and...


  • Oxford, United Kingdom HOLT EXECUTIVE Full time

    South East, Oxfordshire, Oxford, UK - Competitive - Permanent - V-32552 Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. They require an **IT Service Desk Team...