Contact Centre Sales Advisor

24 hours ago

City of Edinburgh, United Kingdom Sky Full time

Contact Centre Sales Advisor - Livingston Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 10th February 2025 Salary: £24,400 per annum Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.What you'll do Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky

  • Contact Centre Sales Consultant

    2 weeks ago

    City of Edinburgh, United Kingdom Sky Full time

    Contact Centre Sales Advisor - Livingston Want to do the best work of your life?With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand.A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.Start Date: 6th January 2025 Salary: £24,400 per annum Site:...

  • Contact Centre Sales Advisor

    2 days ago

    Edinburgh, Scotland, United Kingdom Sky Full time

    Contact Centre Sales Advisor - Livingston Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 10th February 2025Salary: £24,400 per...

  • Contact/ Call centre Advisor

    2 months ago

    Edinburgh, United Kingdom Adecco UK Limited Full time

    Contact/ Call centre Advisor Edinburgh 12 months £12.22 per hour PAYEMy high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting...

  • Technical Advisor

    3 days ago

    Welwyn Garden City, Hertfordshire, United Kingdom TheICEway Full time

    We are looking for a Technical Advisor - Contact Centre to join our team at TheICEway, a leading IT services and technology consultancy based in Welwyn Garden City, Hertfordshire. This is an exciting opportunity to work with a variety of clients, providing technical support and guidance to help them achieve their business objectives.About TheICEwayTheICEway...

  • Customer Service

    1 week ago

    City of Edinburgh, United Kingdom Pontoon Solutions Full time

    Job Description Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor.The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5.The role will be for a 6-month contracting position.Responds to...

  • Contact Centre Manager

    3 days ago

    City of Edinburgh, United Kingdom Motability Operations Full time

    Description Motability Operations are currently recruiting for a Contact Centre Manager to join us in Edinburgh on a full-time, permanent basis. This role is a key business leadership role. It is responsible for delivering exceptional experiences for our customers across all inbound channels. You will be instrumental in transforming the contact centre...

  • Sales Advisor

    1 month ago

    City of London, United Kingdom Bloor Homes - Sales & Marketing Full time

    Sales AdvisorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.We are looking for a Sales Advisor tojoin us in our Midlands Region, to be based at our developments across the Midlands Region. But first, why join us?About Bloor...

  • Contact Centre Manager

    3 days ago

    City of Edinburgh, United Kingdom Motability Operations Full time

    Description For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Motability Operations are currently recruiting for a Contact Centre Manager to join us in Edinburgh on a full-time, permanent basis.This role is a key business leadership role.It is responsible for delivering exceptional experiences...

  • Contact Centre Expert

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Job SummaryWe are looking for a talented Customer Service Advisor to join our team at the PayPoint Group. As a key contact centre expert, you will be responsible for delivering excellent customer service and resolving queries efficiently.Key Responsibilities:Providing outstanding customer service through effective communication and problem-solving...

  • Contact Centre Manager

    5 days ago

    City of Edinburgh, United Kingdom Motability Operations Limited Full time

    About The RoleMotability Operations are currently recruiting for a Contact Centre Manager to join us in Edinburgh on a full-time, permanent basis. This role is a key business leadership role. It is responsible for delivering exceptional experiences for our customers across all inbound channels. You will be instrumental in transforming the contact centre...

  • Contact Centre Manager

    3 days ago

    City of Edinburgh, United Kingdom Motability Operations Full time

    Description Motability Operations are currently recruiting for a Contact Centre Manager to join us in Edinburgh on a full-time, permanent basis.This role is a key business leadership role.It is responsible for delivering exceptional experiences for our customers across all inbound channels.You will be instrumental in transforming the contact centre...

  • Contact Centre Advisor

    6 months ago

    Edinburgh, United Kingdom Motability Operations Full time

    **About The Role**: We are continuing to grow our team in Edinburgh Do you get a kick out of helping others and making a difference? Do you want a new job changing lives? As a Customer Service Advisor at Motability Operations, you should expect to do all that and more by delivering outstanding customer service above the norm. Join our team and you’ll...

  • Sales Advisor

    1 week ago

    City of Edinburgh, United Kingdom Zachary Daniels Full time

    Job Description Luxury Sales Advisor | Edinburgh | Up to £12.00ph + Commission Our client is a global luxury fashion brand now seeking a friendly sales professional to join their team in Edinburgh.The brand is known for their chic, effortless pieces across fashion and accessories.As the Sales Advisor you will deliver exceptional customer service and an...

  • At Management | Sales Advisor

    2 weeks ago

    City of Edinburgh, United Kingdom At Management Full time

    Title: Sales Advisor (Dutch Speaking) Job Type: Permanent Location: London Salary: £24,250 Per annum Employment type: Full-time Industry: Sales Job description: We are AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK.We specialise in what we do and at the heart of our business are...

  • Tm Group

    2 weeks ago

    City of Edinburgh, United Kingdom Tm Group (Uk) Limited Full time

    Were excited to offer a fantastic opportunity for a Client Advisor to join our dynamic technology company in the property sector.If you're passionate about delivering exceptional customer service, thrive in fast-paced environments, and enjoy building strong relationships, this role could be the perfect fit for you.About the role As a Client Advisor in our...

  • Education Advisor

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom United Kingdom Education Centre Full time

    United Kingdom Education Centre is seeking a dynamic and highly driven individual to join our team as an Education Advisor in Edinburgh.As an Education Advisor, you will be responsible for promoting international education and achieving sales targets. This role involves recruiting international students, planning and executing recruitment and marketing...

  • Sales Advisor

    2 weeks ago

    City of Edinburgh, United Kingdom Freedom People | Iconic Luxury Fashion & Lifestyle Brands Full time

    We are on the lookout for experienced Sales Advisors looking to work with our valued clients on a Premium Fashion Brand in Edinburgh that is available IMMEDIATELY About the role As a Sales Advisor, you will be the perfect brand ambassador; you'll work closely with your team to deliver an outstanding customer experience by demonstrating exceptional product...

  • Sales Advisor

    1 week ago

    City of Edinburgh, United Kingdom Freedom People | Iconic Luxury Fashion & Lifestyle Brands Full time

    Job Description We are on the lookout for experienced Sales Advisors looking to work with our valued clients on a Premium Fashion Brand in Edinburgh that is available IMMEDIATELY!About the role As a Sales Advisor, you will be the perfect brand ambassador; you'll work closely with your team to deliver an outstanding customer experience by demonstrating...

  • Sales Advisor

    6 months ago

    Edinburgh, United Kingdom Texo Recruitment Full time

    Due to expansion, TEXO Recruitment are looking to recruit a Sales advisor on behalf on an external client based in Musselburgh, Edinburgh. **Responsibilities**: - Outbound lead generation - Creating your own data and prospects - Outbound sales calls to prospects - Ensure all current customers are renewed and deemed contracts are put into contract - Meet or...

  • Customer Service

    2 weeks ago

    Edinburgh, United Kingdom Pontoon Solutions Full time

    Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position. Responds to all...