Contact Centre Sales Consultant

1 week ago

City of Edinburgh, United Kingdom Sky Full time

Contact Centre Sales Advisor - Livingston Want to do the best work of your life?
With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand.
A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Start Date: 6th January 2025 Salary: £24,400 per annum Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky.
You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.
What you'll do Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
Work in a target-based environment Work hours p/wk Mon-Sun with varied set shift patterns available.
Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible.
When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role.
It begins with classroom-based sessions, where employees become familiar with the role, systems, and products.
This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model.
Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm.
To ensure participants gain the most from the program, we ask that no holidays are taken during this period.
What you'll bring Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits There's one thing people can't stop talking about when it comes to LifeAtSky: the perks.
There really is something for everyone with our fantastic range of benefits.
Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues.
We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre.
You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym.
Inclusion: CVs aren't everything.
We're more focused on who you are and the potential you'll bring to Sky.
That's why we have a unique approach through a series of questions and a video round.
If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.
Why wait?
Apply now to build an amazing career and be part of a brilliant team.
We can't wait to hear from you.
To find out more about working with us, search LifeAtSky

  • Contact/ Call centre Advisor

    2 months ago

    Edinburgh, United Kingdom Adecco UK Limited Full time

    Contact/ Call centre Advisor Edinburgh 12 months £12.22 per hour PAYEMy high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting...

  • 1st line contact centre support

    2 months ago

    City of London, United Kingdom CV-Library Full time

    1st line contact centre support +Permanent opportunity +Security cleared role +On site in London +£32k plus shift bonus Skills: +1st line support experience +Understanding of Active Directory +Willingness to go through DV clearance The schedule consists of three 11-hour day shifts, followed by three 11-hour night shifts, and then six days...

  • 1st line contact centre support

    3 weeks ago

    City of London, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    1st line contact centre support +Permanent opportunity+Security cleared role +On site in London+£32k plus shift bonus Skills:+1st line support experience+Understanding of Active Directory+Willingness to go through DV clearanceThe schedule consists of three 11-hour day shifts, followed by three 11-hour night shifts, and then six days off.We are looking for a...

  • Contact Centre Expert

    6 days ago

    Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Job SummaryWe are looking for a talented Customer Service Advisor to join our team at the PayPoint Group. As a key contact centre expert, you will be responsible for delivering excellent customer service and resolving queries efficiently.Key Responsibilities:Providing outstanding customer service through effective communication and problem-solving...

  • Contact Centre Manager

    11 hours ago

    Edinburgh, United Kingdom Motability Operations Limited Full time

    About The RoleMotability Operations are currently recruiting for a Contact Centre Manager to join us in Edinburgh on a full-time, permanent basis. This role is a key business leadership role. It is responsible for delivering exceptional experiences for our customers across all inbound channels. You will be instrumental in transforming the contact centre...

  • Medical Centre Assistant

    6 months ago

    Edinburgh, United Kingdom Bangholm Medical Centre Full time

    **Do you want to work as part of a fantastic team?** **Are you caring, approachable and friendly?** We are a large and busy GP surgery with around 10,500 patients, located on Ferry Road. We are looking to welcome a new enthusiastic receptionist to join our friendly team. The role involves being the first point of contact for our patients and providing...

  • Sales Consultant

    2 weeks ago

    City of Edinburgh, United Kingdom Everest Full time

    Are you customer-focused and target driven?Are you looking for uncapped commissions?Then this is an exciting opportunity for you to work with Everest, a household name in Home Improvements.Our values are innovation, communication, ownership and networking collaboration, and we are looking for people who share our passion and want to be part of our...

  • Contact Centre Team manager

    5 days ago

    Glasgow City, United Kingdom Optical Express Full time

    Job Title - Contact centre Team Manager Location - Glasgow City Centre Hours of work - 40 hrs per week, including evenings and weekends (1:3) Salary - £34,000 DoE Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical...

  • Contact Centre Team manager

    5 days ago

    Glasgow City, United Kingdom Optical Express Full time

    Job Title - Contact centre Team ManagerLocation - Glasgow City CentreHours of work - 40 hrs per week, including evenings and weekends (1:3)Salary - £34,000 DoEOptical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express...

  • Contact Centre Team manager

    1 week ago

    Glasgow City, United Kingdom Optical Express Full time

    Job Title - Contact centre Team ManagerLocation - Glasgow City CentreHours of work - 40 hrs per week, including evenings and weekends (1:3)Salary - £34,000 DoEOptical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express...

  • International Education Consultant

    3 days ago

    Edinburgh, Edinburgh, United Kingdom UK Education Centre Full time

    **About UK Education Centre:**We are a leading education consultancy firm based in Edinburgh, offering expert guidance to international students. Our team is passionate about helping students achieve their educational goals.**Job Summary:**We are seeking an experienced Education Consultant to join our team. As a key member of our recruitment team, you will...

  • Sales Consultant

    6 months ago

    Edinburgh, United Kingdom Pearson Whiffin Business Full time

    **Sales Consultant** **NO SALES EXPERIENCE NEEDED** Fantastic opportunity to work with a LEADING manufacturer of construction tools and products. With over 20 years of successful supply to customers across the UK, they have a fantastic reputation in the market. Due to growth, they are seeking an on-the-road sales consultant to join their team. This is the...

  • Contact Centre Team manager

    1 week ago

    Glasgow City, Scotland, Scotland, United Kingdom Optical Express Full time

    Job Title - Contact centre Team ManagerLocation - Glasgow City CentreHours of work - 40 hrs per week, including evenings and weekends (1:3)Salary - £34,000 DoEOptical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express...

  • Contact Centre Agent

    5 months ago

    Glasgow City Centre, United Kingdom Optical Express Full time

    Title: Customer Care Advisor  Hours: 40 hours per week, Full Time  Location: Glasgow City Centre – Office based Salary: £23, plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 33 years, millions of patients have trusted...

  • Field Sales Representative

    1 week ago

    City of Edinburgh, United Kingdom Coca-Cola Europacific Partners Full time

    Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners?Then we have a great opportunity for you!Do you have a personality with the power to influence and connect?Can you sustain the pace to keep on growing?Will you make an impact with your desire to win?Field Sales Representative (AFH) Location: Edinburgh City Centre...

  • Octane Recruitment | Car Sales Executive | Bolton, Greater Manchester

    1 week ago

    City of Edinburgh, United Kingdom Octane Recruitment Full time

    Car Sales Executive - Bolton Salary - £25,000 basic + Uncapped commission + Company Car, OTE 50k+ Hours - Monday - Friday, 8:30am - 5pm, Saturdays on a rota Ref - OC19314 We have a new job vacancy for a Car Sales Executive in Bolton for my clients main dealership.My client are one of the UK's largest dealer groups and represent some fantastic brands.This...

  • Regional Sales Manager Industrial Products

    2 weeks ago

    City of Edinburgh, United Kingdom Sales Recruit Scotland Ltd Full time

    Regional Sales Manager Industrial Products The Client: A global leader with a strong manufacturing pedigree developed over one hundred years.They are a strong brand with significant market share in the UK market with a reputation for quality and value.You will be selling the most recognised and technologically advanced product in the market but make sure you...

  • Field Sales Consultant

    6 months ago

    Edinburgh, United Kingdom Perfect Placement UK Ltd Full time

    **County**: City of Edinburgh **Town/City**: Edinburgh **Sector**: Sales Department, Parts Factor **Salary**: £24000 - £30000 per annum **Job ref**: 131767 **Field Sales Consultant** - ** Automotive Component Supplier**: - ** Edinburgh region**: - ** Guaranteed Basic Salary £24,000**: - ** Uncapped achievable earnings of £30,000+**: - ** 40 hour...

  • Permanent Recruitment Consultant

    1 week ago

    City of Edinburgh, United Kingdom Permanent People Rec2Rec Full time

    360 Recruitment Consultant - Edinburgh City Centre Permanent People are working closely with an independent recruitment agency, based in the heart of Edinburgh, who are looking to hire experienced recruitment professionals to join their team.Our established client has years of experience within technical recruitment sectors and are looking for an experienced...

  • Permanent Recruitment Consultant

    3 days ago

    City of Edinburgh, United Kingdom Permanent People Rec2Rec Full time

    Job Description 360 Recruitment Consultant - Edinburgh City Centre Permanent People are working closely with an independent recruitment agency, based in the heart of Edinburgh, who are looking to hire experienced recruitment professionals to join their team.Our established client has years of experience within technical recruitment sectors and are looking...