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1st line contact centre support

1 month ago

City of London, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time
1st line contact centre support
+Permanent opportunity
+Security cleared role
+On site in London
+£32k plus shift bonus
Skills:
+1st line support experience
+Understanding of Active Directory
+Willingness to go through DV clearance
The schedule consists of three 11-hour day shifts, followed by three 11-hour night shifts, and then six days off.
We are looking for a 1st Line OSM Contact Centre Agent. Your role will involve assisting high profile user community via incident logging application. Security Cleared 1st Line OSM Contact Centre Agent required for high level government account. Flexibility to carry out shift work if requested. Based in London, you will be provided with legacy infrastructure training.
Desirable skills:
*Windows Server 2008/2012 Exchange 2010/2013
*VMWare and Knowledge of Server infrastructure
*VMware Technologies
Core Windows 2008/2012 Server Technology including in depth knowledge of at least 3:
*Understanding of GPO and Active Directory
*Active Directory
*User Account Management
*Analysis of Windows
*Log Files
*WIN7 Workstations
Your experience
*Demonstrable problem solving and analytical skills
*Effective inter-personal skills
*Customer service orientation
*Ability to work alone whilst under pressure
*Enthusiastic team player
*Flexible, adaptable & customer-orientated
If you'd like to discuss this 1st line contact centre role in more detail, please send your updated CV to (url removed) and I will get in touch