Director, Customer Solutions

3 days ago

Great Holland, United Kingdom Viasat Full time

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do To lead, mentor and develop a group of cross-disciplinary solutions architects. This team will lead the development of technical solutions in response to customer requirements, providing engineering information to bids and tenders, and providing technical feedback and validation of new products in support of offer management.
As a senior leader within the business, the role holder will also provide a technology and solutions view into commercial matters and strategy development and aid in the development of product roadmaps to ensure the roadmaps are technically coherent and will address the future needs of our customer base.

The day-to-day In leading the team you will:
Establish and implement short-term and long-term organizational goals, objectives, policies, and operating procedures for your department.Monitor and evaluate the performance of the team, ensuring the right skills exist to meet customer demand and solutions are delivered to the desired quality, budget, and timescale.Have overall control of planning, staffing, budgeting, and managing expense priorities.Review the return on investment activities of the team to ensure the team is utilized to deliver the greatest commercial benefit for the company.Develop the team to be agile, responsive to internal and external customer needs, and be leading technical authority in key technology areas as defined by the BU strategy.Ensure solutions engineers have the depth and breadth of skill to develop solutions across a broad range of technologies including satellite engineering, RF communications, terminals, ground infrastructure, networking, and control applications.Cultivate relationships across the organization at a senior level to ensure the solutions architects have access to the right tools, information, and support to be successful.Cultivate collaborative relationships across the Capture department area leads to represent technical aspects in discussions and ensure Solutions architects' goals are aligned with overall objectives.Communicate and report on team activities, raising and resolving roadblocks to ensure immediate and long-term goals are met.Provide support to VP on any technical matters or matters within your area of expertise as they may arise.In support of the commercial management team you will:
Provide support to all bids and tenders that require engineering input, fully documenting high-quality solutions in a timely and collaborative way.Ensure solutions leads are assigned to bid teams to provide technical insight on specific requests.Guide Commercial Managers and Sales on the art of the possible, ensuring we drive innovation to maximize competitive advantage.Document solutions as needed to respond to customers and support handover to operations for delivery and ongoing support.Provide technical leadership on any matters raised as part of the bid response, including liaising with other technical teams across the business to resolve issues, manage technical risk, and ensure requisite support is in place.Engage with operational teams to ensure solutions can be delivered appropriately.In support of the Offer Management team you will:
Provide support to all product developments on the Offer management roadmap.Validate new products, systems, and services.Represent the business unit's interest in discussions with central teams and suppliers to ensure that technical specifications are appropriate, technical risk is managed, and technical issues are appropriately raised and addressed to ensure the technical aspects of new products are fit for purpose. What you'll need Degree qualified in an Engineering discipline (or a related discipline).5 years of System Engineering experience (or related experience).Demonstrable experience leading a team of technical experts. What will help you on the job Dynamic individual that can provide broad technical expertise in all aspects of satellite network design and associated technologies including:Space assetRouting/switching and networking technologiesTerrestrial networksIT solutions for various monitoring and reporting functionsCyber/IA requirementsSatellite terminalsControl SystemsAbility to support, communicate, reinforce, and defend the mission, values, and culture of the organization.Demonstrable leadership experience with good time management, ability to organize teams to operate effectively, and ability to inspire high performance.Good verbal and written presentation skills.Inquisitive and willingness to challenge the status quo.An understanding of International Government ways of working.Lateral or 'out of the box' thinking. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.

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