Applications Support
2 weeks ago
Citi is a world-leading global bank.
We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide.
We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.
We are the only global investment bank operating in Northern Ireland.
Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.
You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter.
The Apps Support Intmd Analyst deals with most problems independently and has some latitude to solve complex problems.
The successful candidate has a solid understanding of industry standards and practices and can apply analytical thinking and knowledge of data analysis tools and methodologies.
The role requires attention to detail when making judgments and recommendations based on the analysis of factual informatio, Typically dealing with variable issues with potentially broader business impact.
There will be an expectation that you can apply sound judgment when interpreting data and results, with the ability to break down information in a systematic and communicable manner.
Responsibilities: The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors Participates in disaster recovery testing Participate in application releases, from development, testing and deployment into production.
perform post release checkouts after application releases and infrastructure updates.
Develop and maintain technical support documentation.
Considers implications of the application of technology to the current environment.
Analyzes applications to identify risks, vulnerabilities and security issues.
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications: Relevant experience with apps support procedures, concepts and of other technical areas.
Participation in some process improvements.
Previous experience or interest in standardization of procedures and practices.
Basic Business knowledge/ understanding of financial markets and products.
Knowledge/ experience of problem Management Tools.
Understands of how own sub-function integrates within the function and commercial awareness Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence Good customer service, communication and interpersonal skills Good knowledge of the business and its technology strategy Consistently demonstrates clear and concise written and verbal communication skills Knowledge of issue tracking and reporting using tools Good all-round team member Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Ability to communicate appropriately to relevant stakeholder Education: Bachelor's/University degree or equivalent experience What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day.
We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-BH1 Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster.
View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
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