Senior Application Support Specialist

17 hours ago


Belfast, United Kingdom Citigroup Inc. Full time
Job Description

Citigroup Inc. is a leading global financial institution, serving over 200 million customers across 160 countries. We provide a wide range of financial products and services to consumers, corporations, governments, and institutions.

The Senior Application Support Specialist will play a crucial role in ensuring the stability, efficiency, and effectiveness of our applications. This position involves providing technical and business support to users, driving improvements, and managing application environments.

Key Responsibilities:

  • Application Support: Provide quick resolutions to application issues, drive stability, and improve efficiency and effectiveness.
  • Application Environment Management: Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality.
  • Monitoring and Risk Reconciliation: Perform start-of-day checks, continuous monitoring, and regional handovers, as well as same-day risk reconciliations.

Requirements:

  • Experience: Relevant experience in an Application Support role, with a strong understanding of business applications and programming languages.
  • Technical Skills: Good all-round technical skills, including the ability to explain technical issues in simple terms.
  • Communication: Effective written and verbal communication skills, with the ability to share information with other support team members and technology teams.
  • Education: Bachelor's/University degree or equivalent experience.

Benefits:

  • Competitive Salary: $85,000 per year, annually reviewed.
  • Bonus Scheme: A discretionary annual performance-related bonus.
  • Benefits Package: Private medical care, life insurance, employee assistance program, pension plan, paid parental leave, and special discounts for employees, family, and friends.


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