Senior Application Support Specialist
17 hours ago
Citigroup Inc. is a leading global financial institution, serving over 200 million customers across 160 countries. We provide a wide range of financial products and services to consumers, corporations, governments, and institutions.
The Senior Application Support Specialist will play a crucial role in ensuring the stability, efficiency, and effectiveness of our applications. This position involves providing technical and business support to users, driving improvements, and managing application environments.
Key Responsibilities:
- Application Support: Provide quick resolutions to application issues, drive stability, and improve efficiency and effectiveness.
- Application Environment Management: Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality.
- Monitoring and Risk Reconciliation: Perform start-of-day checks, continuous monitoring, and regional handovers, as well as same-day risk reconciliations.
Requirements:
- Experience: Relevant experience in an Application Support role, with a strong understanding of business applications and programming languages.
- Technical Skills: Good all-round technical skills, including the ability to explain technical issues in simple terms.
- Communication: Effective written and verbal communication skills, with the ability to share information with other support team members and technology teams.
- Education: Bachelor's/University degree or equivalent experience.
Benefits:
- Competitive Salary: $85,000 per year, annually reviewed.
- Bonus Scheme: A discretionary annual performance-related bonus.
- Benefits Package: Private medical care, life insurance, employee assistance program, pension plan, paid parental leave, and special discounts for employees, family, and friends.
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