Senior Business Analyst
3 days ago
We have a presence in more than 160 countries and jurisdictions worldwide, providing financial products and services to consumers, corporations, governments, and institutions. Our company serves approximately 200 million customer accounts.
Job OverviewThe Senior Analyst is responsible for applying advanced knowledge and skills to contribute to the development of new techniques and improve processes and workflows within the function. Key responsibilities include:
- Providing technical and business support for users of Citi Applications;
- Managing, maintaining, and supporting applications and their operating environments;
- Performing daily checks, continuous monitoring, and regional handover;
- Developing and maintaining technical support documentation;
- Assessing risk and impact of production issues and escalating to business and technology management;
- Reviewing and developing application contingency planning;
- Partnering with development and production support areas to prioritize bug fixes and support tooling requirements;
- Participating in application releases and post-implementation analysis;
This role requires:
- Relevant experience in an Application Support role;
- Experience installing, configuring, or supporting business applications;
- Knowledge of programming languages and ability to learn;
- Effective written and verbal communication skills;
- Ability to operate with limited supervision;
We offer a competitive base salary ($85,000), annual performance-related bonus, private medical care, life insurance, employee assistance program, pension plan, paid parental leave, and special discounts for employees, family, and friends. You will also enjoy a hybrid working model with up to 2 days working from home per week and 27 days annual leave (plus bank holidays).
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