Modern Apprenticeship

2 weeks ago

City of Edinburgh, United Kingdom Scotrail Full time

Duration: 12 monthsStart Date: August 2025Build a career to be proud of with a ScotRail Modern Apprenticeship.With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland.
We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland.
We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.The OpportunityWe are seeking a motivated and enthusiastic individual to join us as a Customer Service Apprentice in our Customer Operations Team.Your core role will be as a Customer Service Assistant, predominantly based at our stations' Gateline.
This is the frontline of our customer service operation, where you will play a vital role in ensuring a smooth and efficient customer journey.
You'll be the first point of contact for many passengers, and your friendly and helpful demeanour will be essential in creating a positive first impression.As a Customer Service Apprentice, you will be:* Based within our stations across the ScotRail network.
* Ensuring a smooth and efficient customer journey.
* Providing excellent customer service and support to passengers.
* Assisting with ticket purchases and enquiries.
* Maintaining a safe and secure environment for all.This is a fantastic opportunity to gain valuable experience in the world of rail travel while earning a qualification and building a rewarding career with ScotRail.This apprenticeship programme requires working various shifts to gain a comprehensive understanding of the industry's operational needs.The PersonTo follow health and safety requirements and regulations and funding criteria, this apprenticeship is open to people aged 18 to 24 and people up to age 29 who identify as having a disability or who are care experienced.
Whether you're coming straight from school, further education or are already in employment, we would love to hear from you.As a minimum, applicants should have relevant skills, qualifications and/or experience at SCQF Level 4 (or above) including English.Candidates should have:* An interest in working in customer service.
* A willingness to learn.
* A willingness to complete a 12-month apprenticeship.
* A willingness to attend regular reviews to discuss your progress and development.
* A willingness to attend internal training (and external training if required) and taking responsibility, with support, to collect the evidence required for your SVQ Portfolio.What can you expect from your apprenticeship?To develop skills, knowledge, and experience in all relevant aspects of Customer Service.
This will be through on the job training, attending regular meetings with the mentor and assessor leading to the successful completion of a relevant vocational qualification.This role offers you the exciting opportunity to:* Develop Core customer service skills: This includes effective communication, conflict resolution, problem-solving, and building rapport with customers.
* You'll learn how to efficiently manage passenger flow, verify tickets, and provide information and assistance to passengers.
* Gain rotations in other areas of Customer Operations, such as booking offices and ticket examiner roles.
* Develop your skills and knowledge through a structured apprenticeship programme, leading to a Customer Service SVQ qualification.
* Work as part of a supportive team in a dynamic and fast-paced environment.
* Contribute to the success of Scotland's Railway, helping people connect with their destinations across the country.Your time will be divided between gaining real life workplace experience with ScotRail and allocated time each week to complete your qualification.Please note that due to the volume of interest received these vacancies could close prior to the published date.Selection ProcessSelection process: Initial stages of the recruitment process may involve assessment and interview.
The final stage for successful candidates will be a medical questionnaire.
Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.
Training initially involves attendance on our virtual Induction Training Programme.Equal OpportunitiesScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer.
We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent.
Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.

  • Horticulture Modern Apprenticeship

    1 week ago

    City of Edinburgh, United Kingdom South Ayrshire Council Full time

    Job DescriptionMODERN APPRENTICESHIP OPPORTUNITIES HORTICULTURE As one of South Ayrshire's largest employer we strongly believe in developing people to their full potential.Our Modern Apprenticeship Programme offers: Experience within a golf course, green space or street scene service, where you will carry out general duties relating to your role.SVQ Level 2...

  • Business And Administration Modern Apprenticeship

    1 week ago

    City of Edinburgh, United Kingdom South Ayrshire Council Full time

    Job DescriptionMODERN APPRENTICESHIP OPPORTUNITIES Business and Administration As one of South Ayrshire's largest employers we strongly believe in developing people to their full potential.Our Modern Apprenticeship Programme offers: Experience within our Business and Administration departments, where you will carry out general duties relating to your...

  • Childcare Modern Apprenticeship

    6 months ago

    Edinburgh, United Kingdom Carousel Training Centre Full time

    **Modern Apprenticeship In Early Learning and Childcare** Vacancies in areas of Edinburgh such as: EH12, EH4 **To apply**: This opportunity is funded by Skills Development Scotland through the Modern Apprenticeship scheme, and is open to applicants aged between **16 and 19 years old.** We have exciting Modern Apprenticeship opportunities available across...

  • Social Services

    1 week ago

    City of Edinburgh, United Kingdom South Ayrshire Council Full time

    Job DescriptionMODERN APPRENTICESHIP OPPORTUNITIESSocial Services and Health Care (Residential and Homecare)As one of South Ayrshire's largest employer we strongly believe in developing people to their full potential.Our Modern Apprenticeship Programme offers: Experience within one of our Health and Social Care Services (Learning Disability Services and...

  • Medical Administrator Modern Apprenticeship

    6 months ago

    Edinburgh, United Kingdom Rewards Training Scotland Full time

    **Have you recently left school?** **Are you looking for an exciting Modern Apprenticeship opportunity to gain new skills and earn while you learn?** **This role will fully support the Business Admin SCQF Level 6 qualification.** A busy, progressive medical practice based in North Edinburgh with over 19,400 patients is looking to appoint an enthusiastic,...

  • Modern Apprenticeship

    1 month ago

    Edinburgh, United Kingdom NHS Scotland Full time

    Royal Infirmary of Edinburgh Job Title: Modern Apprenticeship Clinical Support Worker Grade: Band 3 Contract Duration: Permanent Hours: 28.37 hours per week Closing Date: Thursday 21st November 2024 **Please note we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of...

  • Modern Apprentice

    1 week ago

    City of Edinburgh, United Kingdom Aberdeen City Council Full time

    Job Purpose:Before applying for this job, it is important that youRoles that require PVG MembershipPlease note that with effect from 1 April , where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership.This applies only to roles with a full time equivalent salary of £30, and above.(Teaching roles and jobs at...

  • Visitor Operations Modern Apprenticeship

    6 months ago

    Edinburgh, United Kingdom Rewards Training Scotland Full time

    **Are you a recent school leaver interested in tourism, history and customer service?** **Are you interested in a unique, diverse and exciting role in Scotland's most popular paid visitor attraction?** **Do you want to earn money while you learn and work towards a SCQF Level 6 Diploma in Cultural Venue Operations Modern Apprenticeship Qualification?** As...

  • Modern Apprentice Early Childhood Educator

    3 weeks ago

    City of Edinburgh, United Kingdom Stirling Council Full time

    Job DescriptionTo apply for this position, please click the "Click here to apply" link below.This will direct you to Stirling Council's new recruitment portal, Oracle.If you are using the Stirling Council Oracle for the first time, you will need to register.Click here to applyAn exciting opportunity has become available to join Stirling Council's Early Years...

  • Social Services

    1 month ago

    Edinburgh, United Kingdom South Ayrshire Council Full time

    Job Description MODERN APPRENTICESHIP OPPORTUNITIES Social Services and Health Care (Learning Disability) As one of South Ayrshire’s largest employer we strongly believe in developing people to their full potential. Our Modern Apprenticeship Programme offers: Experience within one of our Health and Social Care Services (Learning Disability...

  • Modern Apprentice

    1 month ago

    Edinburgh, United Kingdom Aberdeenshire Council Full time

    Job Description Aberdeenshire Council is currently recruiting for IT Modern Apprentices in their Aberdeen and Stonehaven offices - IT Support provide customer focused support for IT systems across the Council and ensuring their delivery across the Council Services are in line with agreed service levels and local policies. The main areas of support...

  • Business Support Administrator Modern Apprenticeship

    6 months ago

    Edinburgh, United Kingdom Scottish Government Full time

    **Details**: **Reference number**: - 337614**Salary**: - £23,735 - £26,631- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- A3**Contract type**: - Apprenticeship**Type of role**: - Other**Working pattern**: - Full-time**Number of jobs available**: - 3Contents Location About the...

  • Modern Apprentice

    1 month ago

    Edinburgh, United Kingdom Aberdeen City Council Full time

    Job Purpose: Before applying for this job, it is important that youPlease note that with effect from 1 April , where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30, and above. (Teaching roles and jobs at Grade 11 and above...

  • Modern Apprentice

    4 weeks ago

    Edinburgh, United Kingdom Aberdeen City Council Full time

    Job Purpose: Before applying for this job, it is important that youRoles that require PVG Membership Please note that with effect from 1 April , where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30, and above. (Teaching roles...

  • Modern Apprentice

    1 month ago

    Edinburgh, United Kingdom Aberdeen City Council Full time

    Job Purpose: Before applying for this job, it is important that youRoles that require PVG Membership Please note that with effect from 1 April , where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30, and above. (Teaching roles...

  • Childcare / Early Years Modern Apprentice

    7 months ago

    Edinburgh, United Kingdom Carousel Training Centre Full time

    **Modern Apprenticeship In Early Learning and Childcare** **To apply**: This opportunity is funded by Skills Development Scotland through the Modern Apprenticeship scheme, and is open to applicants aged between **16 and 19 years old.** We have exciting Modern Apprenticeship opportunities available across all areas of Edinburgh. Enabling you to work in a...

  • Modern Apprentice

    6 months ago

    Edinburgh, United Kingdom THRIVE CHILDCARE AND EDUCATION Full time

    **Modern Apprentice** Required at: **Corner House Gillsland!** **40 Hours Per Week** At Thrive, we always put our children first but we look after you too as a Nursery Apprentice because to our children, you’re a hero and we know that you deserve to feel like one! We offer: - **Cash Health Plans**: - **Free Work Essentials**: - **High Street and Gym...

  • Modern Apprenticeship in Childcare

    7 months ago

    Edinburgh, United Kingdom North Edinburgh Childcare Full time

    You will work alongside a team of colleagues to provide a safe, caring and stimulating environment for babies and children age: 0-5 years - if you choose to work in a nursery setting 5-12 years - if you choose to work in an out of school care setting Some examples of the things that your day to day job will involve include: Supporting your team to plan and...

  • Modern Apprentice

    7 months ago

    Edinburgh, United Kingdom THRIVE CHILDCARE AND EDUCATION Full time

    **Modern Apprentice** Required at: **Corner House Gillsland!** **40 Hours Per Week** At Thrive, we always put our children first but we look after you too as a Nursery Apprentice because to our children, you’re a hero and we know that you deserve to feel like one! We offer: - **Earn An Extra £200 Per Month Through Referrals**: - **Birthday Holiday...

  • Modern Apprentice Early Childhood Educator

    4 weeks ago

    Edinburgh, United Kingdom Stirling Council Full time

    Job Description To apply for this position, please click the “Click here to apply” link below. This will direct you to Stirling Council’s new recruitment portal, Oracle. If you are using the Stirling Council Oracle for the first time, you will need to register. Click here to apply An exciting opportunity has become available to join Stirling...