Visitor Operations Modern Apprenticeship
5 months ago
**Are you a recent school leaver interested in tourism, history and customer service?**
**Are you interested in a unique, diverse and exciting role in Scotland's most popular paid visitor attraction?**
**Do you want to earn money while you learn and work towards a SCQF Level 6 Diploma in Cultural Venue Operations Modern Apprenticeship Qualification?**
As a member of the Visitor Operations Team at Edinburgh Castle, you will be responsible for providing excellent service to visitors and enhancing their experience of the castle. **This post includes weekend working.**
You will have the opportunity to gain valuable hands-on experience working closely with experienced professionals who will guide you through various tasks and projects. This is an excellent opportunity for individuals who are looking to start their career and gain practical knowledge.
The Operations Team works hard to provide all aspects of the visitor journey within the castle and is responsible for delivering a world-class visitor experience. This includes a diverse range of activities and this Modern Apprenticeship will cover the three key areas within the castle:
- **Admissions**_
- Provide a world class welcome and direct visitors as appropriate upon their arrival at Edinburgh Castle.
- Sell appropriate tickets and products to all walk up visitors.
- Ensure all vehicles entering the castle and parking on the esplanade have the appropriate approval.
- Ensure the security and safety of the visitor, whether arriving on foot or in a vehicle, and any other activity taking place on the esplanade throughout the day.
- Assist with procedures on ceremonial occasions; working with colleagues to manage crowds during ceremonial guard mounts and parades on the Castle esplanade.
- Ensure all group visitors to the castle are welcomed and their access into the castle is managed as efficiently and effectively as possible, providing additional information as appropriate.
- Provide information on other Historic Environment Scotland sites and services available to visitors. Training sessions will include Exceeding Visitor Expectations and Promoting Our Product. There will also be on post training with experienced members of the team to build knowledge and the confidence to engage with visitors of all ages and backgrounds.
- Using our till system, process sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently. One to one training will be provided on all ticket office procedures.
- **Guiding**_
- Provide assistance and information in a friendly manner to maximise visitor experience
- Develop existing knowledge of the castle’s history and share this with visitors
- Conduct guided tours of Edinburgh Castle
- Ensure the security and cleanliness of apartments and look after their contents during opening hours. Report any suspicious activity or behaviour to Senior Guides/Duty Manager
- Ensure visitor safety throughout the working day and prevent any damage to the castle
- Implement correct closedown procedures, ensuring the site is clear of visitors and the apartments are secure
- Engage with visitors who may require use of wheelchairs, lifts or the mobility vehicle
- Manage vehicle access inside the castle
- Assist with procedures on ceremonial occasions; such as the 21 Gun Salute where you will be assisting in putting up barriers and light crowd management
- Assist with functions out with castle opening hours by escorting guests through the Castle in events such as weddings and corporate dinners.
- Provide information on other Historic Environment Scotland sites and services available to visitors.
- **Retail**_
- Carry out the daily operational duties of the shop as necessary such as stock replenishment and handling, ensuring goods are priced correctly and light housekeeping duties.
- Consistently provide a Five Star visitor experience by adhering to the HES visitor service standards policy
- Be familiar with our stock and ranges and enthusiastically introduce to our visitors.
- Maximise trading income through selling and upselling appropriate merchandise.
- Process sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.
- Ensure that our stock is showing the correct pricing
- Replenish stock throughout the day.
- Ensure that our goods are displayed in keeping with visual merchandising principles
- Use of Electronic Point of Sale till system along with cashing in/out procedures (full training will be provided)
- Ensure that high standards of shop hygiene and housekeeping are maintained.
- Assist our visitors during their visit sharing knowledge of our monument, organisation and local environment.
As a Modern Apprentice, you will spend time in each of these areas, taking part in an induction to each part of the Castle to find all about each team. Following this, you will specialise in one area where you will stay for the remainder of your time with H
-
Childcare Modern Apprenticeship
5 months ago
Edinburgh, United Kingdom Carousel Training Centre Full time**Modern Apprenticeship In Early Learning and Childcare** Vacancies in areas of Edinburgh such as: EH12, EH4 **To apply**: This opportunity is funded by Skills Development Scotland through the Modern Apprenticeship scheme, and is open to applicants aged between **16 and 19 years old.** We have exciting Modern Apprenticeship opportunities available across...
-
Edinburgh, United Kingdom South Ayrshire Council Full timeJob Description MODERN APPRENTICESHIP OPPORTUNITIES Business and Administration As one of South Ayrshire’s largest employers we strongly believe in developing people to their full potential. Our Modern Apprenticeship Programme offers: Experience within our Business and Administration departments, where you will carry out general duties...
-
Warehouse Stores Modern Apprenticeship
1 month ago
Edinburgh, Edinburgh, United Kingdom Inverclyde Council Full timeJob DescriptionModern Apprenticeship – Warehouse StoresA Modern Apprenticeship offers paid employment combined with relevant on-the-job learning, leading to a nationally recognised qualification.As part of Inverclyde Council's 'Inverclyde Works' recruitment and training drive, we are inviting applications for our Modern Apprentice (MA) Programme for...
-
Horticulture Modern Apprenticeship
1 month ago
Edinburgh, Edinburgh, United Kingdom Inverclyde Council Full timeJob DescriptionA Modern Apprenticeship in Horticulture offers a unique opportunity to combine paid employment with relevant on-the-job learning, leading to a nationally recognized qualification.As part of Inverclyde Council's 'Inverclyde Works' recruitment and training drive, we are inviting applications for our Modern Apprentice (MA) Programme for...
-
Modern Apprenticeship – Horticulture
1 month ago
Edinburgh, United Kingdom Inverclyde Council Full timeJob Description Modern Apprenticeship – Horticulture REF: ER/ Salary: Modern Apprentice Scale - £20, Location: Various Hours: 37 Hours Per Week Duration: 2 Years Modern Apprenticeship – Horticulture A Modern Apprenticeship offers paid employment combined with relevant on the job learning, leading to a nationally recognised...
-
Edinburgh, Edinburgh, United Kingdom South Ayrshire Council Full timeJob Opportunity:South Ayrshire Council is committed to developing people to their full potential. Our Modern Apprenticeship Programme offers a unique opportunity to gain experience in our Business and Administration departments.Key Benefits:Gain experience in a dynamic and supportive environmentDevelop your skills and knowledge in Business and...
-
Medical Administrator Modern Apprenticeship
6 months ago
Edinburgh, United Kingdom Rewards Training Scotland Full time**Have you recently left school?** **Are you looking for an exciting Modern Apprenticeship opportunity to gain new skills and earn while you learn?** **This role will fully support the Business Admin SCQF Level 6 qualification.** A busy, progressive medical practice based in North Edinburgh with over 19,400 patients is looking to appoint an enthusiastic,...
-
Modern Apprenticeship
2 weeks ago
Edinburgh, United Kingdom NHS Lothian Full timeJob Title: Modern Apprenticeship – Clinical Support Worker Grade: Band 3 Contract Duration: Permanent Hours: 28.37 hours per week Closing Date: Thursday 21st November 2024
-
Modern Apprenticeship – Business Administration
1 month ago
Edinburgh, United Kingdom Inverclyde Council Full timeJob Description Modern Apprenticeship – Business Administration REF: ER/ Salary: Modern Apprentice Scale Location: Various Hours: 37 Hours Per Week Duration: 18 Months Modern Apprenticeship – Business Administration x 4 posts A Business Administration Modern Apprenticeship offers paid employment combined with relevant on the job...
-
Modern Apprenticeship
2 weeks ago
Edinburgh, United Kingdom NHS Scotland Full timeRoyal Infirmary of Edinburgh Job Title: Modern Apprenticeship Clinical Support Worker Grade: Band 3 Contract Duration: Permanent Hours: 28.37 hours per week Closing Date: Thursday 21st November 2024 **Please note we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of...
-
Modern Apprenticeship – Warehouse Stores
1 month ago
Edinburgh, United Kingdom Inverclyde Council Full timeJob Description Modern Apprenticeship – Warehouse Stores REF: ER/ Salary: Modern Apprentice Scale - £20, Location: Various Hours: 37 Hours Per Week Duration: 2 Years Modern Apprenticeship – Warehouse Stores A Modern Apprenticeship offers paid employment combined with relevant on the job learning, leading to a nationally recognised...
-
Modern Apprenticeship – Road Worker
1 month ago
Edinburgh, United Kingdom Inverclyde Council Full timeJob Description Modern Apprenticeship – Road Worker REF: ER/ Salary: Modern Apprentice Scale - £20, Location: Various Hours: 37 Hours Per Week Duration: 2 Years Modern Apprenticeship – Road Worker x 2 posts A Road Worker Modern Apprenticeship offers paid employment combined with relevant on the job learning, leading to a nationally...
-
Modern Apprentice
2 weeks ago
Edinburgh, United Kingdom Aberdeenshire Council Full timeJob Description Aberdeenshire Council is currently recruiting for IT Modern Apprentices in their Aberdeen and Stonehaven offices - IT Support provide customer focused support for IT systems across the Council and ensuring their delivery across the Council Services are in line with agreed service levels and local policies. The main areas of support...
-
Road Worker Modern Apprenticeship
1 month ago
Edinburgh, Edinburgh, United Kingdom Inverclyde Council Full timeJob SummaryJoin Inverclyde Council as a Road Worker Modern Apprentice and gain valuable experience in road maintenance and construction. This two-year apprenticeship program combines paid employment with on-the-job learning, leading to a nationally recognized qualification.Key ResponsibilitiesAssist experienced road workers in maintaining and constructing...
-
Social Services
3 weeks ago
Edinburgh, United Kingdom South Ayrshire Council Full timeJob Description MODERN APPRENTICESHIP OPPORTUNITIES Social Services and Health Care As one of South Ayrshire’s largest employer we strongly believe in developing people to their full potential. Our Modern Apprenticeship Programme offers: Experience within one of our Health and Social Care Services (Residential and Homecare), where you will...
-
Social Services
3 weeks ago
Edinburgh, United Kingdom South Ayrshire Council Full timeJob Description MODERN APPRENTICESHIP OPPORTUNITIES Social Services and Health Care As one of South Ayrshire’s largest employer we strongly believe in developing people to their full potential. Our Modern Apprenticeship Programme offers: Experience within one of our Health and Social Care Services (Residential and Homecare), where you will...
-
Edinburgh, Edinburgh, United Kingdom Inverclyde Council Full timeJob DescriptionInverclyde Council is seeking a talented individual to join our Business Administration Modern Apprenticeship programme. As a Modern Apprentice, you will have the opportunity to gain valuable work experience and skills in a busy office environment.About the RoleThis is an exciting opportunity to develop your skills and knowledge in business...
-
Social Services
1 week ago
Edinburgh, United Kingdom South Ayrshire Council Full timeJob Description MODERN APPRENTICESHIP OPPORTUNITIES Social Services and Health Care (Learning Disability) As one of South Ayrshire’s largest employer we strongly believe in developing people to their full potential. Our Modern Apprenticeship Programme offers: Experience within one of our Health and Social Care Services (Learning Disability...
-
Modern Apprentice
2 months ago
Edinburgh, United Kingdom North Lanarkshire Council Full timeINTERNAL APPLICANTS MUST APPLY VIA MYSELF Apprenticeships play an important role in our organisation and provide people in our communities with a route in to a challenging and rewarding career with North Lanarkshire Council. We aim to be a true reflection of the communities we serve, which is why encouraging talent from all backgrounds to join North...
-
Modern Apprentice
2 months ago
Edinburgh, United Kingdom North Lanarkshire Council Full timeINTERNAL APPLICANTS MUST APPLY VIA MYSELF Apprenticeships play an important role in our organisation and provide people in our communities with a route in to a challenging and rewarding career with North Lanarkshire Council. We aim to be a true reflection of the communities we serve, which is why encouraging talent from all backgrounds to join North...
